Athlete & Member Enrollment Specialist
About this role
- Bonus based on performance
- Opportunity for advancement
- Training & development
What you'll do
- Respond to inbound leads fast — your primary job. Every lead comes from our paid ads, website, or social channels. You call them quickly, follow up persistently, and work the pipeline daily: new inquiries, recent leads, and older leads that deserve another conversation
- Make a high volume of calls every day (expect 100–150 dials) plus texts and follow-ups, all to warm inbound leads and your pipeline, not cold lists
- Book qualified appointments (trials, assessments, and consultations) and confirm them so they show
- Pre-qualify prospects: understand their goals (youth athlete development, adult fitness, team training) and match them to the right program
- Earn extra by prospecting organic leads: outreach to local businesses, schools, clubs, and organizations (adults and youth athletes). Every organic prospect you generate (anyone not from paid ads who schedules and shows) pays you a bonus
- Keep the CRM clean: every call logged, every lead owned, every appointment confirmed
- Lead → Schedule rate: % of leads you convert into booked appointments. Your core production metric.
- Schedule → Show rate: % of your booked appointments that walk in the door. Booking quality = confirmed, committed appointments.
- Daily call volume: 100–150 outbound calls/day minimum. The activity that feeds everything
- Closed revenue (commission tier). Revenue from prospects you pre-qualified who close. Where your commissions scale
- Communication first. Proven experience in a phone-heavy, customer-facing role (sales, appointment setting, membership, hospitality, or similar). You're articulate, warm, and persistent without being pushy.
- Fitness fluency. You understand athletic performance and strength training (as an athlete, coach, trainer, or serious practitioner) and can explain what we do credibly to a parent or an adult member.
- Goal-fit persuasion, not pressure. You connect a prospect's goals to the right program. The product sells itself when matched well; your job is the match and the appointment.
- Volume tolerance. You're comfortable making 100+ calls a day, hearing no, and dialing the next number.
- Reliability. In-person role; consistent schedule; CRM discipline.
- 1+ year in a sales, appointment-setting, membership, or high-volume phone role (fitness industry a plus, not required)
- Knowledge of fitness/strength training (background as athlete, coach, or trainer strongly preferred)
- Comfortable with CRM systems and daily activity tracking
- Available for an in-person schedule including some evenings (when leads and parents are reachable)
- Legally authorized to work in the U.S.; reliable transportation
Company at a glance
D1 Training is a leading fitness concept that utilizes the five basic tenets of athletic-based training to help people of all ages achieve their sport and fitness goals.
All D1 Training locations offer four age-based programs including Rookie (ages 7-11), Developmental (ages 12-14), Prep (ages 15-18), and Adult (ages 18+). Each fitness program is based on the five athletic-based training tenets: dynamic warm-up, performance series, strength program, core and conditioning, and cool down. To ensure athletes are on track to meet sport and fitness goals new workouts are created every eight weeks by D1’s National Training Panel, led by Bartholomew, optimized for desired results. Outside of group workouts, D1 Training offers one-on-one training with world-class coaches which has been utilized by professional and Olympic athletes.
D1 Training currently has more than 170 open facilities with 250+ in development, and the brand expects more than 125 locations operating in the next three years.
For more information on D1 Training and franchise opportunities, please visit https://www.d1training.com/ and https://www.d1franchise.com.
Top Benefits
- Bonus based on performance
- Opportunity for advancement
- Training & development
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