Professional Services Engineer
About this role
At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.
As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.
Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.
We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.
Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
The position is a combined role of technical support engineer.
It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.
The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consultant.
Scope:
· Act as post sale technical POC.
· Responsible for on-site installation of software and hardware.
· Communicating progress of activities with Project Manager and customer
· Advise customers regarding the product's proper use and address specific user issues.
· Troubleshooting both HW and SW related issues.
· Act as service engineer to address tech cases via phone, web-based tools and email.
· Responsible for project technical SOW document
\nRequired skills & experience:
- Mandatory, very good level of English Speak, read, and write.
- Testing, validation, and documentation capabilities
- Comprehensiveness
- Proven managing/working experience in technical customer support organizations.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Ability to work independently and as part of a team.
- Ability to prioritize workload to ensure successful completion of projects.
- Ability to be on-call nights and weekends.
- Ability to travel.
- Understanding of multidisciplinary systems (SW & HW).
- Networking & Telecommunications
- Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
- Familiarity with Linux CLI OS
- Familiarity of RF systems.
Company at a glance
D-Fend Solutions was acquired by Motorola Solutions in 2026. Motorola Solutions, a publicly-traded U.S. company, is a global leader in mission-critical safety and security technologies for public safety, defense and enterprise customers.
D-Fend is the leading counter-drone, RF cyber-takeover technology provider, enabling control, safety and continuity during rogue drone incidents to overcome both current and emerging drone threats in complex and sensitive environments. With thousands of successful deployments performed worldwide, EnforceAir, the company’s core offering, focuses on the most dangerous drone threats in the military, public safety, airport, prison, major event and critical infrastructure sectors.
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?