Order Management Specialist
About this role
At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.
As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.
Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.
We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.
Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.
D-Fend Solutions is a leader in the counter-drone industry, delivering innovative and cutting-edge products worldwide. We are looking for an experienced Order Management specialist to support the growing demand, and supply chain synchronization for our complex hardware portfolio.
\nKey Responsibilities:- Fulfillment and coordination: Act as a liaison between sales, customer success, planning and Logistics departments to ensure on time and accurate fulfillment.
- Monitor the fulfillment pipeline and maintain commit dates from OPS side
- Record maintenance: Maintain accurate and organized records of all orders, shipments, and transactions. This includes managing shipping paperwork and creating invoices.
- Communicate order status updates to customer success team and resolve any issues or discrepancies that arise, such as problems with deliveries or returns. Handle any inquiries regarding orders.
- Daily coordination with 3PLs to ensure readiness for shipments
- Reporting: Generate and prepare order-related reports for management review.
- Process improvement: Assist in identifying and implementing improvements to the order processing and fulfillment procedures.
- Education: B.Sc. in Industrial Engineering and Management, (or equivalent practical experience).
- Experience:
- 5+ years of experience in Order fulfillment, Planning, Logistics and S&OP within global high-tech companies is required.
- Proven experience in a fast-growing, multidisciplinary (Hardware and Software) company with multiple turnkey manufacturers
- Technical Skills:
- Proficiency with ERP systems (e.g., NetSuite, SAP, Priority)
- Exceptional Excel and data management skills.
- Soft Skills:
- Exceptional communication, interpersonal relations, and out of the box thinking, capable of influencing stakeholders at all levels.
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- Detail-oriented with strong organizational and multitasking abilities.
- Demonstrated ability to thrive in a very fast-paced, ambiguous, and rapidly changing environment & effectively prioritize multiple tasks
- Fluent in English
Company at a glance
D-Fend Solutions was acquired by Motorola Solutions in 2026. Motorola Solutions, a publicly-traded U.S. company, is a global leader in mission-critical safety and security technologies for public safety, defense and enterprise customers.
D-Fend is the leading counter-drone, RF cyber-takeover technology provider, enabling control, safety and continuity during rogue drone incidents to overcome both current and emerging drone threats in complex and sensitive environments. With thousands of successful deployments performed worldwide, EnforceAir, the company’s core offering, focuses on the most dangerous drone threats in the military, public safety, airport, prison, major event and critical infrastructure sectors.
About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
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