Client Service Agent (M/F/NB)

⚡ ABOUT D-EDGE

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

🚀 Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

📊 D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

At D-EDGE we are driven by these 4 key values:

💜 We care about people #PEOPLE FIRST
📣 We dare to share #OPEN COMMUNICATION
🤗 We embrace change #ADAPTABILITY
🤝🏻 We go the extra mile #GO BEYOND

👨👩👧👦 THE TEAM

Customer Service is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience.

The Technical Support Team provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs.

🎯 WHAT YOU'LL DO

As a Customer Service Agent you will be the first point of contact for our hospitality clients. In this role, you’ll ensure smooth communication, route client queries efficiently, and resolve requests whenever possible — all while delivering service with a smile!

This position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles.

• Answer calls and emails professionally and warmly.

• Understand client needs, assess urgency, and direct inquiries to the right teams.

• Use your knowledge of our solutions to quickly solve basic requests.

• Help clients navigate our tools and resources confidently.

• Share insights, suggest improvements, and celebrate team wins

Please note that this job requires a full proficiency in both French & English

💜 WHAT WILL YOU FIND ?

🌱 A clear path to advanced roles such as second-line support or functional consulting.
🤝A dynamic team of motivated colleagues who value teamwork, creativity, and innovation.
🏨 Impact: Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction.
🎉 A Vibrant culture: Be part of a supportive environment that celebrates success and encourages personal development.

🦄 WHAT WILL YOU BRING ?

• Strong customer service mindset

• Ability to identify client needs and ask the right questions to ensure efficient case handling

• Fluency in French and English (another language is a plus)

• Excellent communication and teamwork skills

• Ability to multitask and stay calm under pressure

• Comfortable with computer applications and technology

💜 WHY YOU WILL LOVE US

By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation :

🤝 A caring and inclusive culture : respect, transparency, and autonomy every day.
🚀 A strong product vision powered by dedicated R&D.
🌱 A real commitment to responsibility
🌐 An international work environment : 45 nationalities, offices in 20+ countries.
📈 Genuine growth opportunities : Internal mobility, ongoing training, and tailored career paths.
💰 A range of benefits, including: Accor Employee Card: Discounts on hotel bookings , access to sports and cultural activities, 12 days per year for social engagement
A flexible remote work policy : up to 3 days of remote work per week and 4 weeks of full remote work per year.

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

RECRUITMENT PROCESS :

1. A short phone exchange with our Talent Acquisition manager

2. A first interview with the Head of Technical Support France

3. A last interview with the Regional Director