Senior Program Manager – Deployments

About the role

• We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.

What you'll do

• Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
• Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
• Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
• Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
• Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
• Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
• Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
• Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications

• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
• Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
• Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
• Comfortable operating without a playbook, knowing when to establish process and when to move without it.
• Experience in autonomous systems, robotics, or industrial automation strongly preferred.

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Remote or hybrid work opportunities
• Sabbatical leave opportunity after 5 years with the company
• Paid Parental Leave
• Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
• Monthly meal and tech allowances for remote employees

$140,000 - $175,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.