Director, Account Management

About Cymax Group Technologies

At Cymax Group Technologies, we enable leading brands and retailers to compete and win in the digital marketplace through advanced technology, data-driven insights, and optimized logistics. We are a tech-enabled brand accelerator operating in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—combine automation, AI, and more than two decades of ecommerce expertise to streamline multi-channel selling, increase operational efficiency, and drive scalable growth.

We support hundreds of partners across North America, helping them navigate and outperform within complex marketplaces such as Amazon, Walmart, BestBuy and more. Recognized as one of Canada's fastest-growing technology companies, Cymax Group fosters a high-performance culture built on grit, agility, and accountability.

About the Role

This is a hands-on commercial leadership role that blends sales, operations, project management, and team leadership. The Director of Account Management owns Cymax Group's vendor portfolio end-to-end: driving revenue and margin growth through direct sales execution, running the operational cadence that keeps the business healthy, and leading cross-functional projects that scale the partnership model. 

This person must have strong AI expertise and drive its adoption across the team—using AI to identify vendor growth opportunities, sharpen negotiation and pricing decisions, and improve partnership outcomes as the portfolio scales.

We have learned that success in this role is not about sounding strategic—it's about executing daily. The ideal candidate knows how to build a vendor cadence, run a disciplined sales pipeline, manage projects to completion, and hold the details (pricing, catalog accuracy, timelines) to a high standard. They are as comfortable opening a vendor conversation and closing a deal as they are running a project plan or coaching their team through one.

This is a hybrid role, based out of our Gastown headquarters in Vancouver, BC, with up to 2 days per week in-office.

What You'll Do

Drive Growth Across the Existing Vendor Portfolio 

• Own revenue and contribution margin targets across the vendor portfolio, driving growth by strengthening existing vendor partnerships, expanding commercial opportunities, and optimizing portfolio performance.
• Lead commercial discussions with existing vendors, positioning Cymax Group's platforms and capabilities to expand strategic partnerships, grow share of wallet, and drive incremental contribution margin.
• Use AI-powered analytics and forecasting tools to identify white-space opportunities, prioritize outreach, and build data-backed pitches.
• Track and report on pipeline health, conversion rates, and revenue attainment, adjusting tactics in-quarter to hit targets.

Grow the Portfolio & Deepen Category Presence

• Identify and prioritize category growth opportunities within the existing vendor portfolio, developing targeted plans to deepen our presence in key segments.
• Work with vendors to expand product assortment—bringing new SKUs to market.
• Cultivate relationships with emerging brands and product lines.
• Partner with Merchandising and Operations to support catalog accuracy—ensuring vendor-supplied data meets quality standards and is kept current, leveraging AI-assisted data validation tools where available.

Negotiate Deals & Create Mutual Value

• Negotiate promotional programs, rebate agreements, volume discounts, and pricing exclusivities with partners.
• Proactively identify promotional opportunities and bring forward well-timed proposals that vendors want to say yes to.
• Structure win-win agreements that incentivize partners to prioritize Cymax Group while delivering margin improvement.
• Drive incremental contribution margin by negotiating vendor agreements, optimizing commercial terms, leveraging AI to improve planning and decision-making.

Own Vendor Relationships & Partnership Health

• Establish a consistent, structured cadence with vendors—regular check-ins, QBRs, and performance reviews.
• Serve as a senior point of escalation for vendor issues, ensuring fast resolution and strong ongoing relationships.
• Work closely with vendors to understand their roadmaps so Cymax Group is always positioned ahead of the curve.
• Set clear expectations for how Cymax Group works with its vendors—response times, communication standards, and cross-functional alignment—so every partnership operates smoothly

Drive Operational Excellence & Project Management

• Own the operational rhythm of the account management function—reporting cadence, KPI dashboards, and process documentation.
• Lead cross-functional projects (new marketplace launches, vendor onboarding overhauls, tooling rollouts) from scope through delivery, managing timelines, dependencies, and stakeholders.
• Identify and eliminate process inefficiencies, using AI and automation tools to streamline reporting, catalog management, and vendor communications.
• Build and maintain scalable playbooks and SOPs that let the team operate consistently as the portfolio grows.

Lead & Develop Your Team

• Manage and coach a team of account managers and vendor success reps—setting clear expectations and holding them to results.
• Allocate portfolio assignments thoughtfully; match rep strengths to account complexity.
• Run regular one-on-ones, performance reviews, and team development conversations.
• Build a team culture that is commercial, proactive, detail-obsessed, and embraces AI as an essential team member leveraging it alongside people to accelerate execution, improve decision-making, and increase overall effectiveness

Collaborate Across the Business

• Partner with Merchandising, Marketing, Marketplaces, and Operations to align vendor activity with broader business priorities.
• Coordinate with Marketing on seasonal promotional planning and retail calendar alignment.
• Identify process gaps and champion improvements that remove friction for vendors and internal teams alike.

What Success Looks Like

• Sales pipeline targets are met, with consistent quota attainment quarter over quarter.
• Revenue and margin targets are met or exceeded.
• Catalogue expansion goals are hit.
• Promotional programs and rebate agreements increase year-over-year.
• Vendor relationships are strong, structured, and operating on a clear cadence.
• Catalog data quality is high.
• Cross-functional projects are delivered on time and within scope.
• AI and automation tools are actively used to improve team efficiency and decision quality.
• The team is growing, performing, and developing under your leadership.

Who You Are

• You have a proven track record in vendor, account, or partner management—ideally in ecommerce, retail, or a marketplace environment.
• You're a commercial operator with direct sales experience—you know how to build pipeline, open doors, negotiate deals, and close value against a quota.
• You have experience managing projects end-to-end—scoping, planning, and delivering cross-functional initiatives on time.
• You're comfortable using AI tools and data platforms (forecasting, BI dashboards, generative AI assistants) to work faster and make sharper decisions.
• You lead from the front—you don't just set strategy; you roll up your sleeves and do the work.
• You're detail-oriented: catalog accuracy, data quality, and follow-through matter to you.
• You're a strong people manager who builds high-performing teams through coaching, clarity, and accountability.
• You communicate clearly and confidently—with vendors, peers, and leadership alike.
• You thrive in fast-paced environments and manage competing priorities without losing focus.

Compensation & Benefits

The expected salary range for this position is $130,000–$150,000, depending on the successful candidate's experience, skills, and overall fit. In addition to the base salary, this position offers eligibility for a performance-based bonus.

We offer a comprehensive benefits package including:

• Comprehensive benefits package, including health and dental benefits
• Employee assistance program (EAP)
• Paid time off
• Access to online and phone-based counselling services
• Hybrid-first flexible work environment

Our Values

• Grit & Agility: Forge Ahead, Pivot Fast
• Accountability: Bring It, Own It, Commit
• Go the Extra Mile: We Go Above & Beyond
• Understand the Map & the Terrain: Master the Details & the Big Picture
• Data Drives Decisions: Absorb Complexity & Transmit Clarity
• Think Beyond Today: Tomorrow's Vision, Today's Action

Join Our AI Journey at Cymax Group

At Cymax Group, we thrive on innovation and entrepreneurship. As an AI-first organization, we are on an exciting journey to continuously grow and evolve our focus on AI, empowering our people at all levels. If you're excited about making an impact in a dynamic, high-performance environment, we'd love to hear from you.

Please submit your resume detailing your relevant experience and why you are a great fit for this role.

Accessibility

We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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