Service Supervisor
About this role
We are looking for a talented Service Supervisor to join our team specializing in Service located in Charlotte, NC.
In this role, you will make an impact in the following ways:
- Lead and develop a team of Service Technicians and Team Leaders, ensuring they have the coaching, support, and resources needed to deliver exceptional service and grow professionally.
- Coordinate technician schedules and workloads to maximize productivity, optimize resource utilization, and ensure customer commitments are met on time.
- Serve as the primary link between customers and technicians by translating customer needs into clear repair plans and ensuring accurate execution of service work.
- Drive service excellence by monitoring repair quality, technician performance, and operational efficiency while maintaining high safety and quality standards.
- Provide technical and operational support to frontline teams, removing barriers to success and escalating complex issues when additional expertise is required.
- Improve customer satisfaction by reviewing quotes for accuracy, proactively communicating repair status updates, and resolving warranty and service concerns quickly and professionally.
- Champion continuous improvement initiatives by identifying process enhancements that increase efficiency, reduce downtime, and strengthen the customer experience.
- Monitor branch performance metrics, open repair orders, and operational goals to ensure timely completion of repairs, strong customer relationships, and achievement of business objectives.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Company at a glance
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
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