Service Administrator - Level III
About this role
In this role, you will make an impact in the following ways:
- Serve as the first point of contact for customers, creating a positive and professional experience that strengthens customer relationships and trust in the branch.
- Deliver high-quality customer service by responding promptly to customer inquiries, concerns, and service requests both in person and over the phone.
- Assess customer needs effectively and gather accurate information to ensure the right solutions and services are provided.
- Create and process work orders accurately within company systems, supporting efficient service delivery and minimizing delays.
- Provide timely updates on job progress and service status, keeping customers informed and improving overall satisfaction.
- Build and maintain strong relationships with key customers, contributing to customer retention and long-term business growth.
- Support branch revenue growth by identifying customer needs and promoting relevant products and services where appropriate.
- Collaborate closely with internal teams to ensure seamless communication, efficient operations, and a consistently positive customer experience.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Company at a glance
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
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