Product Support Representative

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.  

We are seeking a talented Product Support Representative to join our Perth-based Product Support team. In this senior role, you will provide technical and product support to mining customers across Western Australia, helping resolve complex service issues and deliver strong customer outcomes.

About this role: 

• As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia.

• Manage the engine life database 

• Respond to urgent customer requirements, including complex technical, product and service support issues.

• Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution.

• Develop strong relationships with our valued customers

• Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations.

• Uphold our Cummins values and adhere to all company policies and procedures

 

Desirable attributes for this role: 

• Excellent communication skills 

• Customer centric approach to business

• Able to develop strong, value-based relationships with internal and external stakeholders

• Serve as a technical support resource, providing diagnostic support on complex repair events

• Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams.

• Mechanical training is desirable but not essential. 

   

Compensation and Benefits

 

• Monday to Friday – 38 hours per week (office based)  

• Moderate travel to Pilbara and Perth CBD 

• Tool of Trade Vehicle provided 

• Annual Salary - commensurate with experience

• Participation in an annual variable compensation (bonus) program

• Salary continuance insurance

• Discounts with select private health insurance

• PC software/hardware and a range of vehicles

• Annual remuneration reviews

• Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

 

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

 

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.