Key Account Manager - Marine Support

Job Summary

The Key Account Manager – Marine Support is responsible for managing and executing marine service support activities, customer relationship management, and project coordination to ensure seamless delivery of service solutions to key customers. The role partners with internal stakeholders, channel partners, and customers to execute projects, support marine contracts, manage service events, and ensure successful installation and commissioning activities for marine applications. The incumbent will play a key role in strengthening customer relationships, improving service capability, and ensuring adherence to service delivery commitments and contractual obligations.

Key Responsibilities

• Manage and execute marine service events in line with the Service Delivery Process to ensure seamless customer support for key marine customers, including defense organizations and strategic accounts.
• Lead and coordinate projects of varying complexity from initiation to completion, including project planning, scope definition, timeline management, milestone tracking, and performance monitoring.
• Partner with internal stakeholders and business teams to define project objectives, establish deliverables, and ensure successful project execution.
• Manage marine solution contract execution in collaboration with solution teams, ensuring adherence to service level agreements (SLA) and timely submission of MIS reports to stakeholders.
• Develop and maintain strong customer relationships with marine customers, naval commands, shipyards, and key stakeholders to ensure proactive communication and seamless support.
• Conduct regular customer engagement activities, meetings, and maintain documentation such as meeting records and action trackers to strengthen service delivery and relationship management.
• Work closely with channel partners and internal stakeholders to build marine service capability and enhance technical readiness at source locations.
• Coordinate installation and commissioning of marine engines in partnership with project teams across shipbuilding and marine customer locations.
• Identify, monitor, and resolve project risks, issues, and resource requirements to ensure timely completion and successful execution.
• Monitor project budgets, schedules, and project status while maintaining documentation, records, and communication with project sponsors and stakeholders.
• Guide, support, and collaborate with internal and external teams to ensure project success, customer satisfaction, and operational excellence.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.