Customer Order Management Representative - Level II - OFFC
About this role
In this role, you will make an impact in the following ways:
- Deliver an exceptional customer experience by acting as the primary point of contact for assigned accounts, ensuring clear communication and support throughout the entire order lifecycle.
- Drive on-time order fulfillment by coordinating with customers, distribution centers, manufacturing plants, and cross-functional teams to meet agreed delivery commitments.
- Resolve complex customer inquiries and escalations through detailed analysis, strong system knowledge, and effective problem-solving, while maintaining compliance with service level expectations.
- Ensure accuracy and compliance by maintaining detailed records, managing export and shipping documentation, and adhering to company policies and legislative requirements.
- Strengthen customer relationships by proactively communicating order updates, managing expectations, and providing timely, informative responses to inquiries and concerns.
- Support quality and operational excellence by collaborating with customers and internal stakeholders to address quality issues and facilitate the resolution of non-conformance claims.
- Contribute to business performance by preparing insightful reports, monitoring order management metrics, and supporting departmental goals that enhance customer satisfaction and operational efficiency.
- Lead and participate in continuous improvement initiatives that streamline processes, improve service delivery, and strengthen the overall effectiveness of the Customer Order Management function.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Company at a glance
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
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