About this role
About the position:
The Content Operations Assistant is a hybrid role responsible for supporting the Creative team across studio production, digital asset management, and community engagement. You will keep our in-house studio running smoothly, maintain efficient workflow systems, and foster authentic connections with our online community.
Key responsibilities include:
- Maintain an organised and camera-ready studio floor. Provide hands-on studio support (shoot setup, lighting, product styling, and resetting sets).
- Manage pre-production logistics (polishing jewellery samples, booking talent/locations, sourcing props, and creating call sheets).
- Coordinate travel, accommodation, and documentation for on-location shoots.
- Tag, catalogue, and upload photo/video assets to the Digital Asset Management (DAM) system.
- Track project timelines, surface bottlenecks early, and ensure clean handoffs between photography, retouching, and merchandising.
- Monitor and respond to comments/messages across paid and organic social channels in the brand voice.
What are we seeking?
- Hands-on production experience on set, with the ability to keep shoots on schedule is desirable
- Strong attention to detail and a passion for elegant product presentation.
- Understanding of creative studio workflows and confident managing digital files and project management tools.
- Highly organised, proactive, calm under pressure, and a collaborative team player.
- Clear communicator, open to feedback, and eager to learn.
What we offer:
- Enjoy a supportive, Monday - Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available.
- Fast-track your professional development and expand your horizons as we rapidly scale internationally.
- Free, confidential access to our Employee Assistance Program (EAP) for you and your family.
- Generous staff discounts on our fine jewellery, plus 20% off for your friends and family.
- An extra week of paid leave every year to support a charity close to your heart.
- We sponsor a child in need via Baptist World Aid for every full-time team member who joins us.
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