PROGRAM NAVIGATOR
About this role
Job purpose
Under the direct supervision of the Program Manager, the duties of this position will focus on 1) assisting with special projects and new initiatives; and 2) providing direct social services case management to clients. This position requires a broad base of job knowledges in social services field, excellent analytical skills and ability to effectively manage multiple projects simultaneously.
Duties and responsibilities
- Coordinate projects (new and existing) and outreach to targeted population and community
- Assist program manager with developing outreach plans and strategies
- Conduct outreach activities with various methods
- Collaborate with community leaders and organizations to ensure effectiveness of service and meet grant/program deliverables
- Collaborate with partners and external agencies to develop joint outreach initiatives and share information.
- Assist clients in advocacy and community resources
- Provide accurate and timely information to clients about available resources and programs. Make appropriate referrals to other service providers based on clients' needs.
- Maintain and develop resource networks
- Provide consumer advocacy for clients and the community
- Plan, coordinate, and implement educational events and workshops when assigned.
- Screen and Enroll Clients into Appropriate Social Service Programs
- Conduct comprehensive assessments of clients' needs and eligibility for various social service programs.
- Guide clients through the enrollment process, assisting with paperwork and application submissions.
- Maintain up-to-date knowledge of available social service programs and eligibility requirements
- Provide receptionist coverage, when necessary.
- Provide Comprehensive Case Management to clients
- Develop individualized service plans for clients based on their unique needs and goals.
- Regularly monitor and evaluate the progress of clients in achieving their objectives.
- Coordinate with other service providers to ensure seamless delivery of support to clients.
- Maintain detailed and accurate records of all services provided to clients.
- External office support
- Represent department’s program to funders and outside agencies
- Participate in community/agency liaison activities to assure community awareness of services and programs
- Attend program and community meetings and bring back resources to share with supervisors and team
Qualifications
- Some college or post-secondary education is required with a minimum of 2 years work experience in client-facing environment
- knowledge of available community resources and understanding of the field of social service
- Bilingual, including ability to read and write, in one or more of the following language: English and Chinese, Vietnamese and/or Spanish is required.
- Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
- Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
- Experience preparing written reports, correspondence and other documents required.
- Word processing and data entry experience on Macintosh, Microsoft Word and Excel.
- Must have valid California Driver’s License, auto insurance and available transportation
Direct Reports
Program Manager
Company at a glance
Established in 1971, Chinatown Service Center is one of the largest community-based Chinese-American health and human service organization in Southern California. CSC provides a comprehensive range of services to over 100,000 visits annually, organized under four services areas including Social Services (Senior Services, Welfare and Benefits Enrollments and Referral Programs), Federally Qualified Community Health Center (Behavioral Health, Medical, Dental and Optometry), Youth Center and Community Economic Development (Individual Financial Education and Small Business Training and Consultation). Services are available in a variety of Chinese dialects, including, Cantonese, Mandarin, Toishan, Chiu Jou, as well as other languages, such as Vietnamese, and Spanish.
CSC has an annual operating budget of over $10 million, with diverse sources of funding from the federal government, State of California, the County and City of Los Angeles, United Way, Asian Pacific Community Fund, corporate and private foundations, and private donations. Your donation will help us continue to meet the many needs in our community, as well as develop new and innovative projects and that will increase self-sufficiency of low income community members.
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