OPTOMETRY RECEPTIONIST
About this role
Job purpose
Chinatown Service Center (CSC) is a multi-service, community health center which provides compassionate, multi-lingual and culturally-sensitive care to the communities of San Gabriel Valley and beyond. Our mission is to provide outstanding services and advocacy that promote better quality of life and equal opportunity for immigrants and other communities.
Duties and responsibilities
- Greet and attend to patients in person and over the phone.
- Schedule and confirm appointment with incoming patients.
- Verify insurances for exam and materials and submit insurance claims.
- Check in and check out all patients.
- Collect payments from patients.
- Pretesting patients when needed.
- Ensure availability of optometric supplies at all times and indenting required supplies by stock checking once a week.
- Help the patients’ in selection of frame by providing suitable suggestions and information about the frame.
- Help patients’ in repairs and adjustments of frames and lenses as and when necessary.
- Update optometrists regarding the work flow on a daily basis.
- Perform other duties as assigned.
Qualifications
- High School Diploma and 1 Year minimum working experience in optometry office functions, patient scheduling and registration.
- Higher level of customer service and a positive approach.
- Ability to speak clearly, distinctly, and pleasantly on telephone and face-to-face patient encounters while maintaining professionalism.
- Proficiency in written and verbal English and targeted language.
- Able to work effectively while multi-tasking.
- Bilingual in English and Cantonese and/or Mandarin preferred
Physical Demands
- Must be able to remain in a stationary position 50% of the time.
- Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc.
- The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.
Company at a glance
Established in 1971, Chinatown Service Center is one of the largest community-based Chinese-American health and human service organization in Southern California. CSC provides a comprehensive range of services to over 100,000 visits annually, organized under four services areas including Social Services (Senior Services, Welfare and Benefits Enrollments and Referral Programs), Federally Qualified Community Health Center (Behavioral Health, Medical, Dental and Optometry), Youth Center and Community Economic Development (Individual Financial Education and Small Business Training and Consultation). Services are available in a variety of Chinese dialects, including, Cantonese, Mandarin, Toishan, Chiu Jou, as well as other languages, such as Vietnamese, and Spanish.
CSC has an annual operating budget of over $10 million, with diverse sources of funding from the federal government, State of California, the County and City of Los Angeles, United Way, Asian Pacific Community Fund, corporate and private foundations, and private donations. Your donation will help us continue to meet the many needs in our community, as well as develop new and innovative projects and that will increase self-sufficiency of low income community members.
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