Customer Service Representative
About this role
Benefits:
- Free gym membership
- Free uniforms
- Training & development
- 401(k)
- Employee discounts
Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!
At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.
Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.
Job Description:
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.
Responsibilities:
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.
Responsibilities:
- Greet and check in all members, guests, and prospective members.
- Answer phone calls in a polite and professional manner.
- Inform prospective members about our membership options and current promotions.
- Facilitate necessary updates to members’ accounts.
- Ensure all retail items are fully stocked.
- Operate the POS system and accept payments.
- Assist in maintaining the neatness and cleanliness of the club.
- Other duties as assigned.
Above description may be subject to change or alteration at any time.
Qualifications and Skills
- High school diploma or equivalent
- Customer service - 1 year (preferred)
- CPR/AED certification (required)
- Proficient reading and writing skills
- Basic computer proficiency
- Professional attitude
- Upbeat and positive personality
- Efficient and effective communication skills
- Ability to multi-task and excel in a busy environment
Physical Requirements
- Must be able to adjust and operate all club equipment.
- Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.
Hourly rate is subject to change by state.
Company at a glance
Crunch is a health club chain that leads the industry in fusing fitness and entertainment. Since opening our doors in 1989, our mission has been to make working out a good time. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. With this much going on, Crunch is more than a gym. It's a fitness community for all types of people, with all types of goals, exercising all different ways; working it out at the same place together.
Founded1989
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryWellness and Fitness Services
Location
Fredericksburg, Virginia, United States
Websitecrunch.com
LinkedInLinkedIn
Top Benefits
- Free gym membership
- Free uniforms
- Training & development
- 401(k)
- Employee discounts
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