Parts Customer Care Rep
About this role
Job Posting External
Job Duties
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Minimum Qualifications
- High school diploma or equivalent
- Valid driver's license and good driving record
Preferred Qualifications
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Parts or inventory control experience and lift truck industry experience preferred
- Ability to work in a team environment
Competitive Wages. The anticipated starting pay range for the position is $25.00 to $28.00/hour, but is commensurate with skills and related experience,
Company at a glance
Crown is one of the world’s largest material handling companies. Crown’s award-winning line of lift trucks maintains a reputation for advanced product design, engineering and integrated manufacturing processes. Offering a broad range of forklifts, as well as automation and fleet management technologies, Crown seeks to provide customers with forward thinking and innovative solutions designed to improve performance and lower operating costs.
Headquartered in New Bremen, Ohio, Crown’s products are defining the future of material handling throughout the world. For more information, visit crown.com
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