About this role
Job DetailsJob Location: Crossroads Nissan of Wake Forest - Wake Forest, NC 27587Position Type: Full Time
Ensure that customers receive prompt, courteous, and effective service
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
Review service advisor schedules to ensure appointments are set correctly using X-Time,
Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
Represent the dealership with pride and enthusiasm,
Prepare documents for scanning
Qualifications
Automotive Dealership experience is preferred
This position will require day/evening and Saturday flexibility
Intermediate internet and computer skills needed
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
Keyboard skills and proficiency in Word and Excel
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