Customer Success Manager
About this role
What You'll Do:
The primary purpose of this role is to deliver exceptional technical support to clients who are using BidSwitch’s products and services. Customer Success Manager will act as a bridge between clients and the internal technical teams, facilitating effective communication, issue resolution, and knowledge sharing.
Key responsibilities:
- Provide prompt, accurate and efficient business and technical support to BidSwitch customers via email, ticket tracking system and online meetings;
- Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics and discrepancy between BidSwitch and customers;
- Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices;
- Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product;
- Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement;
- Work closely with cross-functional teams, including Engineering, and Product Management, to provide insights from client interactions and contribute to product development discussions.
Who You Are:
- 3+ years experience providing business and technical support to external customers;
- Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner;
- Strong technical aptitude, problem-solving skills and the ability to think analytically and logically;
- Proven initiative in taking proactive steps to address issues and contribute positively;
- Aptitude for recognizing the appropriate junctures to escalate problems in a timely manner;
- C1 English level; Russian as a plus
- Strong experience with MS Excel;
- Knowledge of SQL;
- As a plus: experience with Grafana and Prometheus
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Company at a glance
Criteo (NASDAQ: CRTO) is the global commerce intelligence platform that drives performance for brands, agencies, retailers, and publishers. Built on proprietary commerce data from more than $1 trillion in annual sales and two decades of AI innovation, Criteo helps companies across the ecosystem make smarter decisions and achieve better outcomes, while delivering more relevant experiences for shoppers.
With thousands of clients and deep partnerships across global retail and digital commerce, Criteo provides the technology and insights businesses need to compete and grow.
For more information, please visit criteo.com.
Top Benefits
- Hybrid Working Model
- Learning Programs
- Mentorship
- Career Development Programs
- Health Benefits
- Wellness Perks
- Mental Health Support
- Performance-based Rewards
- Family-friendly Policies
- Equity Potential
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