Junior / Intern Account Manager
About this role
Junior/Intern Account Manager
Role Objective: Designed for recent graduates or early-career lab technicians looking to transition from the bench into health-tech. This role focuses on learning the Crelio LIS platform, assisting with client setups, and escalating technical needs while managing day-to-day customer onboarding tracks.
Key Responsibilities
Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements.
Assist with basic LIS training for laboratory staff and client administrators.
Provide low-level software support and manage initial troubleshooting queues.
Act as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently.
Document customer feedback and feature requests to help improve the software lifecycle.
Qualifications
Required: Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields).
Preferred: Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting; strong communication skills.
Location Requirement: Fully remote; West Coast residency preferred.
Compensation & Promotion Timeline
Phase / Metric | Details & Projections
|
|---|---|
Months 1–3 (Hourly/Intern Phase) | $25.00 – $32.00 per hour (Focus on structured onboarding and system training). |
Full-Time Base Salary Range | $65,000 – $75,000 per year (Triggered upon graduation to independent queue management). |
On-Target Earnings (OTE) | $72,000 – $85,000 per year (Includes 10%–15% variable bonus based on onboarding milestones). |
Month 6 Performance Review | Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy. |
Month 12 Merit Review | Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up). |
About CrelioHealth
CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.
Website: www.creliohealth.com
Company at a glance
At CrelioHealth, we believe that true progress happens where human intelligence meets technology. This philosophy shapes everything we build. Rooted in our IDEA+ framework - Innovate, Deliver Excellence, Experience Evolution, and Automation - we continuously evolve our solutions with one constant at the center: you. The “+” reflects our ongoing commitment to improvement, collaboration, and long-term value creation for diagnostic businesses.
CrelioHealth empowers laboratories and radiology centers to take full control of their operations through an AI-driven, cloud-based ecosystem. What began as best-in-class LIMS (Laboratory Information Management System) and RIS platforms has grown into a comprehensive suite designed to solve real-world challenges across the medical diagnostic journey.
Our platform combines intelligent LIS capabilities with smart automation tools that streamline and automate order booking, sample processing, and complex reporting workflows. With seamless instrument integrations and secure, reliable interfaces, labs can eliminate manual errors, improve turnaround times, and ensure consistent data accuracy.
Beyond core operations, CrelioHealth enables advanced reporting configurations, real-time analytics, automated alerts, and customizable dashboards that support faster, data-driven decision-making. Our Patient Engagement solutions ease communication and accessibility, while PACS and inventory management modules simplify operational complexities with complete visibility and control.
Built on a scalable, secure cloud infrastructure, CrelioHealth supports labs of all sizes, from growing diagnostic centers to large enterprise networks, helping them standardize processes, improve efficiency, and elevate patient experience.
By continuously analyzing industry needs and evolving alongside them, we go beyond software to become a long-term technology partner for modern diagnostics, driving efficiency, accuracy, and sustainable growth.
Top Benefits
- Variable Bonus
- Salary Increase Potential
- Merit Review
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