Customer Support Executive
About this role
- Location(s): Pune
- Job Role: Customer Support Executive
Responsibilities
- Interact with users through a series of actions, answer all queries, and resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
- Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
- Assist with high-severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognise the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity, follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand, high-pressure situations.
- Should be flexible in working in the US time zone
About CrelioHealth
CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.
Website: www.creliohealth.com
Company at a glance
At CrelioHealth, we believe that true progress happens where human intelligence meets technology. This philosophy shapes everything we build. Rooted in our IDEA+ framework - Innovate, Deliver Excellence, Experience Evolution, and Automation - we continuously evolve our solutions with one constant at the center: you. The “+” reflects our ongoing commitment to improvement, collaboration, and long-term value creation for diagnostic businesses.
CrelioHealth empowers laboratories and radiology centers to take full control of their operations through an AI-driven, cloud-based ecosystem. What began as best-in-class LIMS (Laboratory Information Management System) and RIS platforms has grown into a comprehensive suite designed to solve real-world challenges across the medical diagnostic journey.
Our platform combines intelligent LIS capabilities with smart automation tools that streamline and automate order booking, sample processing, and complex reporting workflows. With seamless instrument integrations and secure, reliable interfaces, labs can eliminate manual errors, improve turnaround times, and ensure consistent data accuracy.
Beyond core operations, CrelioHealth enables advanced reporting configurations, real-time analytics, automated alerts, and customizable dashboards that support faster, data-driven decision-making. Our Patient Engagement solutions ease communication and accessibility, while PACS and inventory management modules simplify operational complexities with complete visibility and control.
Built on a scalable, secure cloud infrastructure, CrelioHealth supports labs of all sizes, from growing diagnostic centers to large enterprise networks, helping them standardize processes, improve efficiency, and elevate patient experience.
By continuously analyzing industry needs and evolving alongside them, we go beyond software to become a long-term technology partner for modern diagnostics, driving efficiency, accuracy, and sustainable growth.
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