Senior User Researcher (Permanent) £60,000-65,000 per annum
About this role
Senior User Researcher (Permanent)
Who we are:
Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.
We typically deliver complex transformations within the Government and public sector on public facing issues spanning multiple areas such as healthcare, education, and justice.
Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.
Who we are looking for:
We are looking to hire a Senior User Researcher to help advocate for users across a wide range of policy, digital product and service design projects ensuring design decisions are empathetic and evidence driven.
Working within an agile environment you will be responsible for designing and conducting user research and influencing strategy.
Day to day this will include working closely with stakeholders and multi-disciplinary team members, creating research plans using both qualitative and quantitative methods in-line with organisational objectives, iterating research hypotheses, managing all related documentation, and working empathetically with users to understand their needs.
Skills required to successfully apply:
Establishing and championing ResearchOps standards, including privacy and consent documentation and knowledge management
Experience planning and conducting user research using a range of qualitative and quantitative methods, including interviewing, running workshops and surveys.
Ability to select appropriate research methods based on research objectives.
Planning and commissioning research recruitment independently, including developing strategies to reach seldom-heard groups
Advocating for user research with stakeholders and aligning research plans and findings to organisational priorities.
Experience synthesising evidence from multiple sources into clear, actionable recommendations.
Experience working in an agile environment and in multidisciplinary teams
Strong experience conducting research with diverse users, including on complex or sensitive topics.
Ability to tailor communication styles to different audiences and communicate complex ideas to non-technical audiences.
A commitment to user-centred design, evidence-based decision making, inclusivity and accessibility.
Ability to work within the UK unrestricted
Company at a glance
Create/Change does digital transformation for large and complex organisations. We work with organisations like yours to transform services, reduce costs and become more relevant to your customers.
Our clients are some of the most complex and impactful organisations in the world: central government, the UK National Health Service & leading universities.
Our specialism is helping build your digital maturity and capability to deliver impact. We call it change through delivery.
In 2024 Tussell and TechUK ranked us as one of the fastest-growing digital public-sector companies in the UK, based on Cabinet Office procurement data.
Talk to us
- If you have a complex problem to solve
- If you need to go faster
- If you need new techniques from other sectors
Government and public sector clients can procure us through DOS or G-Cloud on Digital Marketplace. You can also access our services through Digital Specialists & Programmes.
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