About this role
12 month fixed term contract
To deliver a positive experience and positive outcomes for customers within the subsidence team, responsible for the fair, consistent, and timely resolution of complaints in line with regulatory requirements. The role focuses on investigating and concluding complaints, including complex and sensitive cases ensuring timely and early resolution.
To maintain and actively manage a watchlist of sensitive and high-risk cases, including those involving multiple or repeat complainants. Ensuring all cases are tightly controlled and remain on track throughout the claim lifecycle. Provide clear oversight, early risk identification, and coordinated actions to support timely and consistent onward claim progression and effective stakeholder communication.
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