Retail Store Ambassador (Part-time)

What you'll be doing

• Greet and assist customers, providing furniture and design consultation as needed.  
• Build rapport with potential customers based on our brand value of customer obsession.  
• Manage customer needs and resolve any issues in a timely and professional manner.  
• Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.  
• Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.  
• Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.  
• Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.  
• Work as a team to achieve sales and KPI goals.  
• Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.

We'd love to hear from you if you have

• 1–2 years of experience in retail sales or customer service.  
• Excellent customer service skills with a friendly and approachable demeanour.  
• Strong communication skills, both verbal and written.  
• Ability to work in a fast-paced environment and adapt to changing priorities.  
• Attention to detail and ability to maintain a well-organized and clean work environment.  
• Flexible availability, including evenings, weekends, and holidays.  
• Ready for some heavy lifting (up to 40 lbs) when reorganizing the store and ability to stand for multiple hours at a time.  
• Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.

We care about you 

• Competitive salary of $24/h & quarterly bonus. 
• Generous paid time off.   
• Dynamic and inclusive work culture.    
• Opportunity to rapidly expand your career with a fast-growing start-up.   

If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!  

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.