(Junior) Customer Success Manager (f/m/d)

Your mission

• You are the voice and face of our product: As the first point of contact for our customers, you’ll be there to help them with their questions and challenges and provide them with support to unlock the full potential of our services.
• You are a bridge-builder: Through your strong ties with your customers, you are the connection between our operations teams and our developers, always keeping our customers, market trends, and our company strategy in mind.
• You make your customers happy: Thanks to your close relationship with your customers, you’re always one step ahead and know exactly what they need to be happy and continue using our product sustainably.
• Be innovative: You’ll demonstrate how leveraging and integrating technology and AI can have a lasting, positive impact on our service quality and customer satisfaction.
• You help our clients grow: By keeping a close eye on your client portfolio, you understand your clients’ needs and goals, allowing you to support them effectively and grow together with them.

Your profile

• First experience in customer success, account management, or client-facing roles is a plus
• Strong communication skills in German & English (other languages are a plus, but not required)
• Structured way of working, strong time-management skills and a proactive problem-solving attitude
• Ability to work independently, take ownership, and proactively escalate risks or blockers when necessary
• Ideally, you already have some experience with HubSpot, Google Workspace, Jira, and ClaudeAI

Why us?

• An international and supportive team that values collaboration, flexibility, and diverse perspectives.
• Enjoy flexibility in how and where you work through our hybrid working model (office in Berlin & Bochum + flexibility to work remotely)
• Responsibility from day one and space to grow with us
• Contribute to a culture built on trust, openness, and shared success
• Celebrate achievements together through team events, offsites, and regular opportunities to connect

About us

JTL is one of the leading providers of e-commerce software in the German-speaking region – with around 450 employees across the group and 50,000 customers from a wide range of industries. We develop scalable, flexible solutions for the online retail of the future – from ERP systems to shop and marketplace integrations.

Fairness and respect are part of our everyday practice. Are you committed, curious, and eager to work in a team while taking on responsibility? Are you looking for a job where Monday isn’t the worst day of the week? Then we look forward to receiving your application!