Service Desk Analyst
About this role
On a daily basis, the applicant will maintain ownership of faults and provide timely updates to both internal and external customers; ensuring faults are given the correct level of priority and meeting service level agreements. There is also an opportunity for the right candidate to train with our 2nd line support to expand their technical knowledge and help assist with 2nd line queries.
The role will be shift based; covering 8am until 6pm Monday to Friday and will require flexibility within this timeframe.
This is a Hybrid role - 2 days office based in Western-Super-Mare and 3 days WFH
Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website:
https://www.gov.uk/government/collections/disability-confident-campaign
Company at a glance
Costain helps to improve people’s lives by creating connected, sustainable infrastructure that enables people and the planet thrive. We shape, create and deliver pioneering solutions that transform the performance of the infrastructure ecosystem across the UK’s energy, water, transportation and defence markets.
We are organised around our customers anticipating and solving their challenges and helping to improve performance. By bringing together our unique mix of construction, consulting and digital experts we engineer and deliver sustainable, efficient and practical solutions.
Our ambition is to become a net zero business by 2035, while enhancing biodiversity and natural capital, and we have plans in place to deliver this. We are committed to procure responsibly and to be an inclusive and accessible business for all, enabling us to be our best while focusing on the outcomes that we deliver for people and planet.
At Costain, we have a vibrant, challenging and growing business – an environment that provides tremendous opportunities for everybody. We're looking for curious, collaborative and courageous people who'll help transform the performance of the infrastructure ecosystem across the UK. For more information about our careers go to www.costain.com/careers
Today, we employ around 3,500 people and have been named in the Times Top 50 Employers for Gender Equality 2023.
Top Benefits
- Disability Confident employer
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?