Traveler Support Center Specialist
About this role
What We Need
Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.
How We Work
As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Lexington, Kentucky office.
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Making outbound and taking inbound calls within department KPI goals
- Completing reservations within expected department KPI goals
- Entering reservation details accurately into the system
- Utilizing problem-solving skills over the phone to assist hotels and clients with issues
- Communicating issues effectively and professionally with all CLC Clients and Departments
- Utilizing proper grammar and appropriate speech to note client needs and issues
- Completing assigned duties on time
- Performing other duties as needed or assigned
Qualifications & Skills
- High School Diploma or GED
- 6 months or more of call center experience preferred
- 1 year of customer service experience
- Problem-solving skills
- Excellent written and oral communication skills
- Proficient communication that includes telephone, verbal, and written skills.
- Demonstrated ability to work in a team environment
- Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
- Ability to navigate through systems
- Ability to work in fast-paced, changing environments
- Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
Benefits & Perks
- Medical, Dental & Vision benefits are available the 1st month after the hire.
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Company at a glance
Corpay (NYSE: CPAY) is a global leader in business payments, helping companies simplify and control vendor payments, international payments, and employee payments through modern financial technology solutions designed to help businesses move faster, smarter, and with greater confidence.
Employee Payments: Corpay helps businesses manage every aspect of employee and operational spend through expense management, corporate credit cards, vehicle payments, and workforce lodging solutions. From T&E and fleet spend to lodging and travel management, Corpay delivers real-time visibility, stronger controls, fraud mitigation, and streamlined workflows that help teams stay productive and keep business moving.
Vendor & B2B Payments: Corpay simplifies accounts payable processes with industry-leading AP automation, vendor management, virtual cards, ACH, checks, and integrated payment workflows. Our fully managed solutions reduce manual processes, protect against AP and AR risk, and integrate seamlessly with ERP platforms like NetSuite, SAP, Sage Intacct, and Microsoft Dynamics, helping finance teams operate more strategically while keeping payments and operations moving forward.
International Payments: Corpay’s cross-border payment solutions help companies navigate international transactions and FX risk with confidence. From global payments and currency risk management to multi-currency accounts (MCAs), global invoice automation, and emerging stablecoin payment rails, Corpay enables businesses to move money across borders with greater visibility, efficiency, and control.
With cutting-edge technology, global expertise, and reliable customer support, Corpay helps companies save time, reduce costs, improve cash flow visibility, and mitigate fraud across every area of business spending, helping finance teams around the world keep business moving.
Industries Served: Automotive, Construction, Education, Dealerships, Government, Healthcare, Manufacturing, Transportation, and more.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k plan
- Virtual fitness classes
- Paid time off
- Employee discounts
- Philanthropic support
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