Manager, Client Success

Job DetailsPosition Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $100,000.00 - $120,000.00 Salary/yearTravel Percentage: Up to 25%Job Category: Admin - ClericalApply today to join Coreforce, where your Client Success expertise makes a real impact.

Join Our Team as a Manager, Client Success

Company: Coreforce

Location: Remote

Job Type: Full-time

Salary: Based on Experience

Company Overview

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Manager, Client Success – Build Your Career with Purpose

Join Coreforce and use your customer success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here

15 PTO days + floating holiday
Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
Annual bonus and tuition reimbursement
Career growth in a fast-growing, mission-driven company
Collaborative, purpose-driven culture

Responsibilities

Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce’s strategic business plan.
Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals.
Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team.
Conducts performance evaluations, provides feedback, and manages terminations in accordance with company policies and legal regulations.
Develop the strategy and priorities across the client base.
Understand and drive a solution of sales methodology to the client base.
Clearly articulate and differentiate our value proposition to executive decision-makers.
Ability to craft solutions that meet business goals based on client interaction.
Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction.
Understand the product in depth and communicate product differentiation to the client base.
Capability to create and take advantage of self-generated opportunities.
Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs.
Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region.
Build trust and cultivate solid relationships with clients to drive client satisfaction.
Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.
Perform industry and market research to understand what our client base has interests and desires.
Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints.
Travel and attend trade-related events throughout the year, as needed.
Travel and attend customer meetings as needed.
Brainstorm fresh ideas with senior management.
Perform other related duties assigned by management

Qualifications
Bachelor’s Degree in Business Administration or a related field or equivalent experience is required.
Must have managed people
Must be in public safety or similar industry,
Must have experience with software company
Solid track record of delivering long-term renewal contract bookings that lead to profitable revenue growth.
Knowledge of sales-related business practices.
Proficient with sales-related software programs, such as HubSpot or Salesforce.
Proficient with support-related software programs, such as Zendesk.
Demonstrate a history of building successful client satisfaction-focused teams.
Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.
Time management and organizational skills to plan and execute both large and small renewal, add-on and upsell sales campaigns and initiatives.
Strong leadership and consensus-building skills to motivate team members and manage conflict.
Track record and capability of evaluating and subsequently growing client satisfaction teams from initial hire to a national organization.
Proven ability to perform in high-visibility, high-growth environments.
Must be a team player, give and take constructive feedback.
Excellent interpersonal and collaboration skills.
Strong communication and presentation skills.
Creative, energetic, and self-driven.
Must be able to adapt to change and willing to take on new challenges, ready to roll up their sleeves and do whatever it takes to get the job done.
Must be highly organized with outstanding time management skills.
Significant travel as needed and required.
Maintain high levels of client satisfaction.
Consistently achieve monthly team goals (renewal percentages and growth attainment)

Coreforce is an equal opportunity employer committed to diversity and inclusion.