Client Success Manager I - (CSMI)

Job DetailsJob Location: ATLANTA, GA 30324Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $60,000.00 - $75,000.00 Salary/yearTravel Percentage: NegligibleApply today to join Coreforce, where your Client Success expertise makes a real impact.

Join Our Team as a Client Success Manager I - (CSM I)

Company: Coreforce.
Location: Atlanta, GA (Hybrid).
Job Type: Full-time.
Salary: Based on Experience.

Company Overview

Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager I - (CSM I)– Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here

Flexible hybrid schedule.
Free chef-inspired lunch Monday–Thursday.
15 PTO days + floating holiday.
Competitive benefits: medical, dental, vision, 401(k). We provide 401 (k) matching per the terms of the 401(k) plan.
Annual bonus.
Tuition reimbursement.
Career growth in a fast-growing, mission-driven company.
Collaborative, purpose-driven culture.

Responsibilities

Manage Tier 4 Client Portfolio

Serve as the primary Client Success contact for Tier 4 public safety agencies
Maintain consistent engagement through digital and virtual touchpoints
Monitor account health and proactively address engagement gaps
Act as the point of accountability and VoC across Client Success, Product, Support, and Leadership

Execute Digital Engagement Model

Conduct bi-annual virtual business reviews
Execute quarterly digital touchpoints with assigned accounts
Monitor adoption dashboards and support tools to identify trends and engagement needs
Proactively manage health monitoring signals and initiate outreach when risk indicators appear

Support Retention & Expansion

Initiate renewal strategy planning 12–18 months in advance
Identify expansion opportunities through adoption insights and client engagement
Work with Marketing to execute targeted expansion email campaigns
Responsible for early risk identification, development and coordination of risk mitigation plans
Engage executive leadership when risk indicators require escalation

Operational Coordination

Coordinate with internal teams including Sales, Support, Product, and Engineering
Process quotes, purchase orders, and sales orders
Maintain accurate customer records and engagement documentation within CRM systems

Qualifications
3+ years in Client Success, Account Management, or customer-facing SaaS roles
Experience supporting public sector, GovTech, or public safety organizations preferred
Strong organizational skills with the ability to manage a high-volume account portfolio
Experience executing digital engagement or scaled customer success programs
Ability to identify customer risk indicators and proactively initiate engagement
Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
Strong written and verbal communication skills
Ability to coordinate across cross-functional teams
Travel expectation: 5–10%

Coreforce is an equal opportunity employer committed to diversity and inclusion.