Client Success Manager (Enterprise) - CSM III

Job DetailsPosition Type: Full TimeEducation Level: Not SpecifiedSalary Range: $125,000.00 - $140,000.00 Salary/yearTravel Percentage: Up to 50% Job Shift: AnyJob Category: Customer ServiceApply today to join Coreforce, where your Client Success expertise makes a real impact.

Join Our Team as a Client Success Manager (Enterprise) - CSM III

Company: Coreforce

Location: Remote

Job Type: Full-time

Salary: Based on Experience

Company Overview

Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager (Enterprise) - CSM III – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here

15 PTO days + floating holiday.
Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
Annual bonus.
Tuition reimbursement.
Career growth in a fast-growing, mission-driven company.
Collaborative, purpose-driven culture.

Responsibilities

Own Strategic Enterprise Accounts

Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
Build trusted relationships with Chiefs, Sheriffs, CIOs, and executive stakeholders.
Act as the point of accountability and VoC across Client Success, Product, Support, and Executive Leadership.

Drive Retention & Expansion

Own renewal strategy and forecasting for assigned accounts.
Identify and mitigate risk early to protect ARR.
Drive multi-year renewals, expansion, and cross-sell opportunities.

Lead Executive Engagement

Conduct Executive Business Reviews and strategic planning sessions.
Translate product capabilities into operational outcomes.
Align client priorities with product roadmap and long-term value realization.

Manage Risk & Escalation

Proactively identify risks.
Lead executive-level escalation management and resolution strategy.

Qualifications
5+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
Demonstrated success managing large, complex accounts with executive stakeholders.
Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
Ability to travel 40% +/-
Bachelor's degree is preferred or equivalent work experience.
Preference will be given to those who have experience with Coreforce products and services.

Coreforce is an equal opportunity employer committed to diversity and inclusion.