Hotel Front Desk Agent

Description

Do you love the hospitality industry and have a passion for creating a fantastic guest experience? Do you want to work for a company that is committed to improving the quality and quantity of people's lives? If the answer is yes, then Cooper Hotel may be the right opportunity for you.

The Hotel Front Desk Agent is responsible for assisting guests with check-in and checkout, answers and processes all phone calls received and handles all special requests for services or information in accordance with Cooper Hotel policies and procedures.

Full Time: Shift Varies, 7am-3pm, 3pm-11pm

Essential Duties and Responsibilities

• Warmly greet and register guests, providing directions and information about campus services.
• Assist guests with inquiries related to both campus and hotel amenities.
• Serve as a concierge, offering helpful recommendations and local information as requested.
• Accurately process and post daily inter-company charges.
• Complete all shift-related duties and securely deposit any cash collected.
• Generate daily reports for Cooper Hotel operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and escalate to the Administrative Assistant or Business Office Manager when needed.
• Issue room keys using the Key Control Log and maintain proper security procedures.
• Perform additional duties as assigned by the Administrative Assistant or Business Office Manager.
• Actively support and participate in the organization’s culture and values.
• Maintain consistent, regular, and reliable on-site attendance.
• Fulfill other tasks as assigned to support overall team success.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Proficient with Microsoft Office and the ability to learn and master other complex software systems.
• Strong organizational, problem solving, and time management skills.
• Ability to work without direct supervision and exhibit sound judgement.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• 1-2 years of direct face to face customer engagement experience.
• Hotel experience preferred, boutique hotel experience a plus.

Physical Demands

• Prolonged periods of standing at a desk and working on a computer, telephone and radio.
• Must be able to lift up to and occasionally move up to 50 pounds.
• Frequently required to stand and walk on our campus.

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status, or any other classification protected by applicable law. Job openings are listed as a courtesy, and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.