MANAGER OF OPERATIONS, COMMUNITY HEALTH CENTER

General Administrative Responsibilities

Collective Bargaining

• ·    Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• ·    Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• ·     Document, recommend and effectuate discipline at all levels
• ·     Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• ·   Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

• ·    Direct and effectuate CCH management policies and practices
• ·   Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• ·    Contribute to the management of CCH staff and CCH’ systemic development and success
• ·    Discuss and develop CCH system policy and procedure
•     Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
•       Work with Labor Relations to discern past practice when necessary.

Typical Duties

           Manages and oversees all aspects of center operations and provision of patient care services

·         Accounts for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance

·         Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, sharing information with staff

·         Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required

·         Ensures that all practice Provider and ancillary encounters are billed within the established timeframe

·         Manages center’s operating and capital budget, monitors personnel and general expenses, responding to variances  

·         Ensures that staff fully utilize IT systems and are up to date on CCH registration and insurance plans requirements

·         Prepares and posts schedules in a timely manner to ensure adequate staffing coverage on a daily basis

·         Monitors vacancy and turnover rates.  Develops action plans to meet daily requirements that provide appropriate standards of care

·         Recommends adjustment for ongoing staffing model in accordance with care needs of the population

·         Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans

·         Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standard

·         Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster

·         Ensures staff meets PCMH and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates

·         Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime

·         Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up

·         Responds to EMERS reports in an acceptable time frame

·         Monitors Press-Ganey data regularly.  Reviews and disseminates to staff with subsequent plans to improve the patient experience

·         Converses and engages patients to collect feedback and to address concerns related to patient experience

·         Tracks patient activity daily through dashboard, identifying trends

·         Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite

·         Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements

·         Submits invoices for payment to vendors for supplies, services and equipment received

·         Implements evidence-based standards of clinical practice to support PCMH concepts, population health, quality improvement and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient, and reducing per capita cost of care

·         Tracks clinical performance indicators and develops action plans

·         Identifies opportunities for process improvement and initiates improvement efforts within the clinic to increase or exceed established metrics

·         Performs other duties as assigned

Minimum Qualifications

·         Bachelor’s degree from an accredited college or university is required. (Must provide proof at time of interview)

·         Three (3) years of experience in a health care environment or clinical practice is required. 

·         One (1) year of supervisory or management experience is required. 

·         Experience working with budgets is required. 

·         Proficiency using Microsoft Office (Word, Excel, Outlook) is required. 

·         Travel to various Cook County Health and CCH work sites is required. 

·         Ability to work flexible schedules, including evenings and weekends is required.

Preferred Qualifications

·         Previous work experience in a union environment

·         Certification in one or more of the following areas: Certified Medical Manager, Certified Physician Practice Manager, Certified Medical Practice Executive, Certified Medical Office Manager, or Certified Administrator in Physician Practice Management

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of  application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.