Student Success Representative

Who We Are

At Contour, we’re reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

What You’ll Do

You'll own a segmented book of family relationships and be accountable for their retention and results.

• Onboard new families: Run onboarding for every new family so from day one they know who has them and what comes next.
• Own your book: Be the named contact for your families, running a proactive cadence and termly check-ins matched to each family's value and risk.
• Drive outcomes: Own a simple success plan for every student, track progress at each check-in, and act early if a student isn't getting the results they came for.
• Get ahead of risk: Watch for early warning signs, run save and renewal conversations with care, and own re-enrolment for your book.
• Grow the relationship: Source academic feedback, close the loop with families, spot where more of Contour genuinely helps (an added subject, a sibling, MedPrep), and turn good experiences into referrals.

What You’ll Bring

• Experience holding a book of relationships in success, account management, mentoring, or another high-touch role.
• Genuine energy for talking to students and families, seeing a check-in as the work, not a chore.
• Organised and proactive, with a track record of getting ahead of problems.
• Strong instincts for reading early risk signals in a relationship.
• Warm, confident phone manner that makes a call home feel personal.
• Comfortable with HubSpot and AI tools.
• Understanding of Australian school systems across states and year levels (VCE, HSC, QCE), or a fast learner who can pick it up.
• Melbourne-based across our Glen Waverley and CBD campuses, with a hybrid working setup.

Why You'll Love It

• Build real, lasting relationships with the families you support, not one-off transactions.
• Directly shape retention and student outcomes at a fast-growing company.
• Clear path for career development as Contour scales.
• Competitive salary plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.

How To Apply

Apply now with your CV and a cover letter, then tell us more about yourself through a few quick questions.

Application Process

1. Submit your written application (CV and cover letter).
2. Shortlisted candidates will complete a behavioural and video interview assessment.
3. Final in-person interview.