Service Job Handling Team Leader
About this role
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.
The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
Job Description
- Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business
- Meet service delivery KPI's as agreed with Service Area Manager.
- Ensure safe working conditions complying with company policies and governmental regulations
- Establish a comprehensive backoffice process to support and maintain overall service business.
- Ensure accurately maintaining of required documentation
- Support and maintain overall service business
- Contribute to operative planning for area of responsibility
- Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order
- Workforce Planning & Costing
- Customer Management
- Global Mobility Management / Travel Management
- Immigration Knowledge
- Tax Knowledge
- Maintaining productivity despite interruptions, machine issues, or changes in plan
- Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)
- Reliable adherence to shift schedules, start/end times, and break regulations
Qualifications
- Bachelor Degree Business Administration or similar education plus additional functional training or qualification
- 5+ years of Leadership experience in areas of customer services, branch/shopfloor management, work in specific job field
- Customer-oriented work
- Self-Organization
- Negotiation skills
- Able to work in cross functional teams
- English and German language skills in spoken and written
- Project Management
- Working in international teams
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
Ready to drive with Continental? Take the first step and fill in the online application.
Company at a glance
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
- 💛 Our Netiquette 💛 -
The purpose of our LinkedIn page is to offer information about products and solutions at Continental, about our company culture and about our actions and initiatives. Moreover, we would like to provide you with quick and easy contact for your questions and comments related to the above mentioned topics. We emphasize the importance of an appropriate and respectful style when communicating on our page and therefore we established the following community rules:
- Please post only comments related to the topics covered by this page.
- Treat each user in a respectful way, as you expect to be treated as well. Abusive language, aggression and bullying are not allowed on our page.
We therefore reserve the right to remove posted comments or any other content from this site:
- which is offensive or abusive,
- includes a commercial benefit or unwanted advertising messages,
- violates the rights of third parties as well as the right to intellectual property,
- which is irrelevant or misleading
- which is a spam (repeated duplicate posting)
- for any other reason deemed necessary to create a helpful and respectful community
The comments on our contributions reflect the opinion of individual users. Our LinkedIn page is frequently checked for possible violations as mentioned above. However, ongoing inspection of the content of the posted comments is not reasonable without concrete indication of a (legal) violation as mentioned above. We will immediately remove the relevant links if they are found to violate any aforementioned law or principle.
Top Benefits
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
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