Customer Service Specialist
About this role
Connexus Energy is looking for a Customer Service Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services.
Compensation:
The anticipated hiring range for this role is between $20.78 and $23.37 per hour. The final compensation offered is based on the selected candidate’s qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.
In this position you will:
- Manage external member relationships, using multiple types of communication channels.
- Analyze, answer and resolve member issues to create quality member relationships.
- Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.
- Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals. Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.
- Communicate and work effectively with other departments and the community to meet our members’ needs.
Need to have:
- High school diploma or equivalent
- Two or more years’ experience in a customer service role
- Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook
Nice to have:
- Inbound and outbound call center and/or collection experience
- Experience in a high-volume, inbound call center
- Ability to effectively work within a team environment and contribute to the achievement of departmental goals
- Must be focused on continuous learning, productivity and is results-oriented
Connexus Energy’s benefits package includes medical/dental/vision insurance, health savings account with an employer contribution, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, wellness days, tuition reimbursement, recognition program, employee referral program, charitable giving and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
Company at a glance
Connexus Energy has a collaborative working environment in a highly technical, stable and innovative industry of electricity and renewable energy alternatives. Located just north of Minneapolis and St. Paul, we are a regional leader in using advanced technology to build and operate a smart grid. Our employees are challenged by rewarding work that provides for professional development and work-life balance.
Today’s world depends on electricity. Our 150,000 residential and commercial members count on us to keep their households and businesses running with the electricity their lives require. We operate and make decisions based on these core values: safety always, service driven, collaborative, empowered, innovative, integrity and respect all. At Connexus Energy, your friendly and talented co-workers live these core values every day. We have a special role in the communities we serve, and we embrace opportunities to give back to our communities through donations, scholarships and support of economic development.
Our 200+ employees are respected and appreciated, and they are representative of the diverse communities and members we serve. Our average employee tenure is 15 years, and more than 80% of our employees recommend Connexus Energy as a great place to work! We hire and retain the industry’s top talent with competitive pay and an attractive benefits package, as well as incentive and recognition programs, training and growth opportunities, an employee community volunteer program and a satisfying work environment to help you achieve career success.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Flexible spending accounts
- 401(k) plan
- Accrued PTO
- Holiday pay
- Wellness days
- Tuition reimbursement
- Recognition program
- Employee referral program
- Charitable giving
- Life insurance
- Short-term disability
- Long-term disability
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