App Dev & Support Services Engineer II
About this role
Role Summary
We are seeking a DevOps Support Engineer with strong experience in production support, Kubernetes, application servers, databases, Linux, monitoring, automation, and cloud technologies. The engineer will support business-critical applications and infrastructure, troubleshoot production issues, perform root-cause analysis, and drive automation and reliability improvements.
The role also emphasizes Generative AI and AIOps, using AI tools to accelerate incident triage, log analysis, RCA, scripting, documentation, anomaly detection, and proactive monitoring.
Key Requirements- 5+ years of experience in DevOps, Production Support, SRE, or Application Operations
- Strong hands-on experience with Kubernetes, Docker, Helm, and Linux
- Experience supporting Apache Tomcat and Java applications
- Working knowledge of MySQL and/or Oracle
- Strong Python/Bash scripting and automation skills
- Experience with Prometheus, Grafana, ELK, or similar monitoring platforms
- Experience with AWS, Azure, or OCI
- Knowledge of CI/CD, preferably Jenkins or GitHub Actions
- Experience with Terraform/Ansible is preferred
- Hands-on experience using ChatGPT, GitHub Copilot, or similar GenAI tools for troubleshooting, automation, scripting, and documentation
- Understanding of AIOps, intelligent alerting, anomaly detection, automated RCA, and incident correlation
- Strong production incident management and troubleshooting skills
- Ability to work in a high-pressure, 24x7 production-support environment
- Kubernetes CKA/CKAD
- Cloud certification
- AI/ML certification
- Experience with AI APIs, embeddings, or vector databases
- Experience implementing AI-assisted operational workflows
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Company at a glance
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
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