Retail Food Services Supervisor (Tim Hortons & Quesada) 1 Year Maternity Leave Contract
About this role
Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process
Job Summary
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Essential Duties and Responsibilities:
- Assist the Managers to supervise multiple food service units.
- Supervise the production of menu items, recipe adherence, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
- Learn from and assist the Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
- Communicate positively and enthusiastically to the café patrons and address their issues promptly.
- Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
- Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
- Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process
Qualifications:
Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- At least one year of strong operation food industry management experience.
- Tim Hortons Experience is necessary
- Quesada experience an asset
- Comprehensive health and safety knowledge and training.
- Knowledge of retail food services
- Strong supervisory skills and the capability to motivate and lead staff.
- Employee relations experience in a unionized environment is an asset.
- Excellent customer service skills.
- Excellent communication skills (written and verbal).
- Knowledge of Microsoft Office.
Company at a glance
Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people.
Compass Group (Singapore) is a market leading and fast-growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands – EUREST and CHARTWELLS, with a sterling list of clients across business and industry and education sectors. As an industry leader, we keep pace with changing consumer trends and focus on culinary choices that are innovative, nutritious, and sustainable. We pride ourselves on our first-rate health and safety protocols, warm hospitality, excellent service, and flair.
EUREST provides dining services to local, regional, and national companies within the Business & Industry markets. These services include employee dining centres, on-site catering, vending, executive dining rooms and other managed services. Eurest is proud to serve the world’s most respected and successful corporations, including many Fortune 500 companies.
CHARTWELLS takes pride in enhancing school nutrition through helping students make the connection that their diet can affect how they feel, look, and perform. From tailored K-12 culinary programs and school cafeteria management to university dining services, we go above and beyond to exceed expectations.
We’re great at what we do because we love food and how it brings people together to share great times.
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