Total Management Systems

Total Management Systems is a business consulting and services company with a team of 11-50 employees. The company is currently hiring for three open positions. Total Management Systems is actively seeking candidates for the following roles: * **Assistant General Manager:** This on-site role at the TownePlace Suites by Marriott airport requires a candidate ready to take the next step in their hotel career. The AGM will lead daily operations, supervise front desk agents, assist in hiring and training, prepare schedules and reports, assist in budgeting and forecasting, and assist in invoicing accounts receivable bills. They will also assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors. Additionally, they will step in to support various departments. The ideal candidate has 2-3 years of hotel experience, including at least 1 year in a leadership role. * **Housekeeping Room Attendant:** The Home2 Suites by Hilton Alamogordo is hiring for a Housekeeping Room Attendant. This on-site role is responsible for ensuring the highest standards of cleanliness and sanitation are maintained within assigned guest rooms. The Room Attendant will also report maintenance deficiencies. Major duties include checking housekeeping carts for supplies, greeting guests, stripping dirty linens, cleaning rooms, reporting maintenance deficiencies, replenishing amenities, cleaning balconies, and responding to guest requests. * **Front Desk Agent:** The Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent. This on-site position involves providing exceptional customer service by greeting guests, checking them in and out, and answering questions. The agent will also be responsible for handling reservations, managing room inventory, and ensuring all guest information is accurate. The job postings highlight the following technologies and skills: * **Assistant General Manager:** Hotel Experience, Leadership, Guest Service, Front Desk Operations, Hotel Accounting, Communication, Team Leadership, Microsoft Office, PMS, Flexible Scheduling, Inventory Management, Financial Controls, Training, Mentoring, Quality Standards, and Maintenance. * **Housekeeping Room Attendant:** Cleaning, Hospitality, Customer Service, Attention To Detail, Time Management, Communication, Teamwork, and Problem Solving. * **Front Desk Agent:** Customer Service, Communication Skills, Microsoft Office, Computer Skills, Reservation Management, Guest Relations, and Problem Solving, and Attention to Detail. The available positions have on-site remote policies. The Assistant General Manager role requires flexible scheduling, including nights, weekends, and holidays. Here are some frequently asked questions about working at Total Management Systems and the open positions: * **What are the key responsibilities of the Assistant General Manager role?** The AGM leads daily operations, supervises front desk agents, assists in hiring/training, prepares schedules/reports, assists in budgeting/forecasting, and assists in invoicing and ordering, amongst other tasks. * **What are the required qualifications for the Housekeeping Room Attendant?** There are physical requirements such as continuous movement and the ability to stand and walk for an entire shift. * **What skills are essential for the Front Desk Agent position?** Essential skills include excellent communication and customer service skills, along with proficiency in Microsoft Office and basic computer skills. * **What are the “Must-Haves” for the Assistant General Manager position?** The “Must-Haves” include 2–3 years of hotel experience, including 1+ year in a leadership role. The candidate should have strong knowledge of front desk operations and hotel accounting practices, excellent communication and team leadership skills, proficiency with Microsoft Office and hotel PMS, and flexibility in scheduling.