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Assistant General Manager
full-timeAlbuquerque

Summary

Location

Albuquerque

Type

full-time

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About this role

 

Are you ready to take the next step in your hotel career? The TownePlace Suites by Marriott airport is looking for a motivated and service-driven Assistant General Manager (AGM). This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role.

Why Join Us?
As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.

What You’ll Do:

  • Lead daily operations and serve as a key liaison between departments and the General Manager
  • Supervise front desk agents and ensure excellent guest service around the clock
  • Assist in hiring, training, and evaluating team members to maintain high service standards
  • Prepare schedules, run reports, and assist in budgeting and forecasting
  • Assist in invoicing accounts receivable bills.
  • Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
  • Step in to support the front desk, housekeeping, and light maintenance when needed
  • Monitor and maintain inventory, process invoices, handle deposits, and support financial controls
  • Conduct daily property walks and inspections to uphold quality and brand standards
  • Participate in our AGM training program with access to mentorship and growth opportunities

Must-Haves:

  • 2–3 years of hotel experience, including 1+ year in a leadership role
  • Strong knowledge of front desk operations and hotel accounting/audit practices
  • Excellent communication, team leadership, and guest service skills
  • Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
  • Availability for flexible scheduling, including nights, weekends, and holidays
  • Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Nice-to-Haves:

  • Bilingual (English/Spanish)
  • Experience in light maintenance

What We Offer

  • Hotel Discounts
  • Career growth within a trusted hospitality management group
  • Health, dental, and vision benefits
  • 401(k) program with a match
  • Paid time off and professional development opportunities

Other facts

Tech stack
Hotel Experience,Leadership,Guest Service,Front Desk Operations,Hotel Accounting,Communication,Team Leadership,Microsoft Office,PMS,Flexible Scheduling,Inventory Management,Financial Controls,Training,Mentoring,Quality Standards,Maintenance

About Total Management Systems

Total Management Systems (TMS) is a Management Consultancy focused on improving Organizational Effectiveness and removing the barriers to Potential. Introducing the Total Management Method which is a complete Management Approach focusing on Organizational Structures, People Management and Work Management.

Team size: 11-50 employees
Industry: Business Consulting and Services
Founding Year: 2006

What you'll do

  • The Assistant General Manager will lead daily operations and supervise front desk agents to ensure excellent guest service. They will also assist in hiring, training, budgeting, and maintaining quality standards across hotel departments.

Ready to join Total Management Systems?

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Frequently Asked Questions

What does a Assistant General Manager do at Total Management Systems?

As a Assistant General Manager at Total Management Systems, you will: the Assistant General Manager will lead daily operations and supervise front desk agents to ensure excellent guest service. They will also assist in hiring, training, budgeting, and maintaining quality standards across hotel departments..

Why join Total Management Systems as a Assistant General Manager?

Total Management Systems is a leading Business Consulting and Services company.

Is the Assistant General Manager position at Total Management Systems remote?

The Assistant General Manager position at Total Management Systems is based in Albuquerque, New Mexico, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Assistant General Manager position at Total Management Systems?

You can apply for the Assistant General Manager position at Total Management Systems directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Total Management Systems on their website.