THUNDERBIRD CASINO

Entertainment Providers11-50 employees

3

Open Roles

THUNDERBIRD CASINO is an entertainment provider, currently seeking to fill several positions. The company has a staff of 11-50 employees. THUNDERBIRD CASINO currently has three open positions: * **Manager on Duty:** This full-time, on-site role is responsible for the operations of the casino floor when departmental managers are not working. The Manager on Duty (MOD) ensures compliance with all casino policies and procedures, along with state, federal, and tribal laws. They must also provide exceptional customer service. Key responsibilities include overseeing casino operations, handling customer complaints, and reporting to senior management. The position requires an Associate’s Degree (or equivalent), two years of casino experience, and three years of management/supervisory experience. Strong attention to detail, organizational skills, and knowledge of gaming regulations are essential. Candidates must possess a valid driver's license, be able to obtain a liquor license and pass a background check. * **Bar Supervisor (non-gaming):** This full-time, on-site role involves providing food and beverage services. The Bar Supervisor is responsible for taking orders, handling transactions, preparing food and drink orders, and ensuring food safety, along with training staff and maintaining high customer service levels. The role requires the ability to stand for long periods and a strong understanding of responsible alcohol serving laws. * **Bartender (non-gaming):** The full-time, on-site Bartender prepares and serves alcoholic and non-alcoholic beverages, verifying the age of guests. The Bartender must follow all serving regulations, provide excellent customer service, and handle transactions. This role requires the ability to stand for long periods, work in a fast-paced environment, and a strong focus on compliance with laws. Applicants must be 21 years of age or older and must hold current liquor license or ability to obtain one within 10 days of employment. The job listings highlight several technology stacks: * **Manager on Duty:** Customer Service, Compliance, Management, Organizational Skills, Interpersonal Skills, Communication Skills, Problem Solving, Time Management, Supervision, Attention to Detail, Report Preparation, Flexibility, Training, Conflict Resolution, Gaming Regulations, Safety * **Bar Supervisor (non-gaming):** Customer Service, Leadership, Food Safety, Cash Handling, Food Preparation, Alcohol Serving, Teamwork, Communication, Problem Solving, Attention to Detail, Math Skills, Compliance, Time Management, Flexibility, Interpersonal Skills, Multi-tasking * **Bartender (non-gaming):** Customer Service, Cash Handling, Alcohol Serving, Time Management, Interpersonal Skills, Problem Solving, Attention to Detail, Teamwork, Communication, Flexibility, Knowledge of Laws, Fast Paced Environment, Cleaning, Drink Preparation, Equipment Use, Identification Verification All three positions require on-site work. The work environment may include exposure to smoke and second-hand smoke, with noise levels ranging from minimal to intense. Here are some frequently asked questions about working at THUNDERBIRD CASINO: 1. **What benefits do full-time team members receive?** Full-time team members are offered employer-paid Medical with Blue Cross and Blue Shield, employer-paid Dental with Delta Dental of Oklahoma, employer-paid Vision with VSP, Paid Time Off, employer-paid Life Insurance, and a 401(k) Retirement Plan with Employer Matching. 2. **What are the minimum qualifications for the Manager on Duty position?** The minimum qualifications include an Associate's Degree (or equivalent), two years of casino experience, three years of management/supervisory experience, a valid driver's license, and the ability to obtain a liquor license and pass a background check. 3. **What are the responsibilities of the Bar Supervisor?** The Bar Supervisor ensures food safety, customer service, and proper handling of monetary transactions. They will also provide a leadership role to all Food & Beverage team members. 4. **What are the requirements for the Bartender position?** The Bartender must be 21 years of age or older, possess strong customer service skills, and comply with all serving regulations. 5. **Is Indian Preference considered in hiring?** Absentee Shawnee Tribal Members and Indian Preference in filling vacancies is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. 6. **Where are these positions located?** All positions are located in Norman, OK 73026.