Telekom Srbija

Telekom Srbija is a leader in the telecommunications industry, providing a wide range of services including fixed telephony, mobile, television, and internet communication to over 12 million users. The company emphasizes customer satisfaction and fosters a culture of teamwork. Telekom Srbija currently has three open positions: 1. **Menadžer za veleprodaju negovornih usluga međunarodnim operatorima:** This on-site role focuses on wholesale of non-voice services to international operators. Responsibilities include the commercial and technical aspects of service sales and purchases, including Internet services, interconnection, fiber optic cable rentals, colocation, and satellite capacity. The role involves negotiating contracts, preparing offers, and collaborating with technical teams. The required qualifications include a degree in telecommunications or traffic (minimum 180 ESPB), CEF B1 level English language skills, computer literacy, teamwork, customer orientation, negotiation skills, and organizational abilities. The job location is Belgrade, Bulevar umetnosti 16. 2. **Promoter:** This on-site role involves promoting services, offers, and campaigns to private customers. Duties include direct contact and telephony promotion, device and accessory promotion, device and application support, and queue management. Support for the team leader involves managing marketing materials, documentation, and equipment inventory. Candidates should have good communication and social skills, customer and sales orientation, a good sense of tidiness and should have successfully completed the Telekom Srbija training. Openings are available in Belgrade, Obrenovac, Subotica, Sremska Mitrovica, Kragujevac, and Vranje. 3. **Agent Kontakt centra:** This on-site position involves providing information and sales to both existing and potential customers via phone. Responsibilities also include providing customer service support, registering and handling customer requests, and ensuring a positive customer experience. This role requires shift work. Candidates need a minimum of secondary education, strong communication and customer service skills, and an interest in new technologies. Candidates must have successfully completed the Telekom Srbija training. The job location is Belgrade. The technology stack for these roles includes Telecommunications, Sales, Negotiation, Teamwork, Customer Orientation, Planning, Organization, Technical Analysis, Promotion Activities, Direct Customer Contact, Telephony Services Promotion, Device Promotion, Application Support, Queue Management, Marketing Material Management, Documentation Management, Equipment Inventory, Communication Skills, Sales Orientation, and Interest in New Technologies. The Menadžer za veleprodaju negovornih usluga međunarodnim operatorima and Agent Kontakt centra positions are on-site in Belgrade. The Promoter position offers locations in Belgrade, Obrenovac, Subotica, Sremska Mitrovica, Kragujevac, and Vranje. 1. **What benefits does Telekom Srbija offer employees?** Telekom Srbija offers benefits, including paid time off, financial benefits, insurance and health benefits, benefits tailored to individual employee needs, and other employee perks. Employees in the Agent Kontakt centra position are offered an attractive starting salary and bonus, access to e-learning courses, and 25+ days of vacation. 2. **What are the required qualifications for the Menadžer za veleprodaju negovornih usluga međunarodnim operatorima role?** The position requires a degree in telecommunications or traffic, CEF B1 level English proficiency, computer literacy, teamwork skills, a customer-oriented approach, negotiation skills, and organizational abilities. 3. **What are the key responsibilities of the Agent Kontakt centra position?** Responsibilities include providing information and sales to customers over the phone, providing customer service support, handling customer requests, and ensuring positive customer experiences. Shift work is required. 4. **Where are the available positions located?** The Menadžer za veleprodaju negovornih usluga međunarodnim operatorima and Agent Kontakt centra positions are located in Belgrade. Promoter positions are available in Belgrade, Obrenovac, Subotica, Sremska Mitrovica, Kragujevac, and Vranje. 5. **What skills are important for the Promoter role?** Applicants for the Promoter role need strong communication and social skills, customer service skills, a sales orientation, and a good sense of tidiness. 6. **What are some of the benefits offered to employees from their first day of work?** Employees in the Menadžer za veleprodaju negovornih usluga međunarodnim operatorima position receive a company phone with unlimited mobile internet and roaming. Employees in the Agent Kontakt centra position also receive a company phone with unlimited mobile internet, a package of flexible benefits, special offers on services, and special benefits for buying goods and services from business partners.