KeenLogic

KeenLogic is an IT Services and IT Consulting company with 51-200 employees. The company is currently hiring for three open positions. KeenLogic has three open positions available: * **IT Maintenance Specialist:** This on-site role focuses on IT maintenance and end-user device support for the United States Senate. The role involves hands-on IT maintenance and device support for Senate offices, ensuring the continuity of operations. The role is based in Washington, DC, at Senate facilities. * **Administrative Assistant:** KeenLogic is seeking an Administrative Specialist to join the team on Capitol Hill, working within the Agency Connection Center at the U.S. House of Representatives. This is an on-site role Monday through Friday, with working hours from 8:30 AM to 5:30 PM. * **Senior Installation Technician:** This on-site position provides IT field support for the United States Senate, supporting hardware installations, moves, replacements, and emergency repairs at Senate facilities in Washington, DC, and other approved locations. The technology stack for these positions includes: IT Maintenance, End-User Support, Customer Service, Communication Skills, Windows 11, macOS, Hardware Support, Technical Support, Software Installation, ServiceNow, Troubleshooting, Repair, Documentation, Vendor Coordination, Compliance, IT Policies, Administrative Support, Scheduling, Record Management, Coordination, Report Development, Problem Analysis, Confidentiality, Communication, Time Management, Triage, Professional Protocols, Attention to Detail, Judgment, Discretion, Relationship Building, IT Field Support, Hardware Installations, Emergency Repairs, Preventative Maintenance, Asset Tagging, Equipment Upgrades, System Configuration, User Instruction, Coordination, Safety, and Senate Procedures. The IT Maintenance Specialist and Senior Installation Technician roles are on-site at Senate facilities in Washington, DC, and approved locations. The Administrative Assistant position is on-site at the Agency Connection Center at the U.S. House of Representatives. Here are some frequently asked questions about the open positions: * **What benefits are offered for the IT Maintenance Specialist and Senior Installation Technician roles?** Both roles offer Fortune 500-level health, dental, and vision insurance, PTO, 401(k), and life insurance. * **What are the required qualifications for the IT Maintenance Specialist role?** The IT Maintenance Specialist must be able to pass a Senate background check, have 6+ years of IT maintenance or advanced end-user support experience, possess strong customer service and communication skills, have hands-on experience supporting Windows 11 and macOS environments, and experience working within enterprise IT environments. * **What are the required qualifications for the Administrative Specialist role?** The Administrative Specialist must be a U.S. Citizen, eligible for government clearance, possess an Associate degree or certification from an accredited business school, and have 3+ years of administrative support experience. * **What are the required qualifications for the Senior Installation Technician role?** The Senior Installation Technician must be able to pass a Senate background check and be eligible for Senate Office building access, have 6+ years of IT field support experience, possess strong customer service skills, and possess one of the following certifications: ITIL, Security+, HP, Apple, or Microsoft. * **Where are the roles located?** The IT Maintenance Specialist and Senior Installation Technician roles are located at Senate facilities in Washington, DC, and other approved locations. The Administrative Assistant role is located at the Agency Connection Center at the U.S. House of Representatives.