About this role
KeenLogic is seeking an IT Maintenance Specialist to support the United States Senate on a multi-year Information Technology Support program. This role focuses on hands-on IT maintenance and end-user device support, ensuring continuity of operations across Senate offices. The contract spans six years beginning March 1, 2026 (two base years and four option years).
Work is performed on-site at Senate facilities in Washington, DC, and approved locations as required. This is a full-time position offering Fortune 500-level health, dental, and vision insurance, PTO, 401(k), and life insurance.
Role Overview
The Tier II IT Maintenance Specialist manages full-cycle hardware and system support for a diverse fleet of end-user devices, providing advanced troubleshooting, repair, and maintenance in a high-visibility, mission-critical environment.
Qualifications
- Must be able to pass a Senate background check and be eligible for Senate Office Building access
- 6+ years of IT maintenance or advanced end-user support experience
- Strong customer service and communication skills, including executive-level support
- Hands-on experience supporting Windows 11 and macOS environments
- Experience working within enterprise IT environments
Duties and Responsibilities
- Manage end-to-end hardware support for HP, Microsoft Surface, and Apple devices, including diagnosis, component-level repair, and maintenance of system boards, RAM, SSD/HDDs, and peripherals
- Coordinate with vendors and manufacturers for part replacements, warranty services, and hardware-related support
- Deliver white-glove onsite and remote technical support with clear, professional communication
- Install, configure, and support software in Windows 11 and macOS, including Microsoft Office, Teams, Duo, and Adobe products
- Accurately document resolutions and manage support tickets using ServiceNow
- Manage multiple support requests, prioritize tasks, and escalate complex issues as appropriate
- Maintain strong knowledge of Senate IT policies, procedures, and security requirements
- Ensure hardware and software configurations remain compliant with organizational standards
Other facts
About KeenLogic
ALL OF KEENLOGICS' INTERNAL EMPLOYEES HAVE VERIFIED CHECKMARKS NEXT TO THEIR NAMES ON LINKEDIN.
KeenLogic helps federal agencies move fast, stay secure, and deliver on mission. For more than 13 years, we’ve built a track record of reliable performance and deep technical expertise.
We focus on what matters most to government leaders:
• Digital Transformation — cloud, DevSecOps, data intelligence
• Enterprise IT — Service Desk and Help Desk as a Service
• Cybersecurity — secure systems, applications, and data protection
• Creative Services — 508-compliant communications, video, and design
• Telecommunications — resilient, secure connectivity
Why Government Agencies Trust Us
• 13+ years of zero-failure performance
• Veteran leadership with real mission experience
• CMMI Level III maturity for consistent delivery
• 95% employee retention, creating a stable, trusted team
• Financial strength to start fast and reduce risk
If you want a technology partner who anticipates needs and protects mission success, schedule a capability briefing and see how KeenLogic can strengthen your agency’s future.
📩 [email protected] | 📞 202-417-8829
What you'll do
- The IT Maintenance Specialist manages full-cycle hardware and system support for end-user devices, ensuring operational continuity. Responsibilities include advanced troubleshooting, repair, and maintenance in a high-visibility environment.
Ready to join KeenLogic?
Take the next step in your career journey