Heartland
Heartland is a banking institution in Australia. With a company size of 201-500 employees, Heartland is currently hiring for three open positions. Heartland is seeking qualified individuals to fill the following roles: * **Customer Care Associate:** This on-site role is based in Melbourne, Australia. The Customer Care Associate will be the first point of contact for existing Heartland customers, assisting with inquiries regarding reverse mortgages, term deposits, savings accounts, and online banking. Key responsibilities include handling customer inquiries via phone, email, and chat, troubleshooting issues, and maintaining accurate records. The ideal candidate will have banking experience in a contact center and be proficient in problem-solving and communication. * **Senior Product Analyst:** This hybrid position is available in Melbourne or Brisbane, Australia, on a 12-month fixed-term contract. The Senior Product Analyst will lead product changes, build product performance reporting, conduct pricing reviews, and ensure regulatory compliance. The ideal candidate will have experience in a regulated banking environment and possess strong analytical capabilities. * **Operations Consultant - Settlements:** This on-site position is available. The Operations Consultant will be responsible for managing the loan settlements process. Ideal candidates will have banking or finance experience, with a good eye for detail and strong problem-solving skills. The job listings indicate that Heartland employees will use several technologies. The specific technologies and skills required for each role vary. * **Customer Care Associate:** Customer Service, Banking Experience, Problem Solving, Communication, Online Banking, Complaint Handling, Record Keeping, Teamwork, Compliance, Training, Time Management, Attention to Detail, Technical Support, Financial Products, Customer Support, Issue Resolution * **Senior Product Analyst:** Product Ownership, Regulated Banking, Stakeholder Communication, Analytical Capability, Attention to Detail, Continuous Improvement, Pricing Reviews, Competitor Analysis, Product Optimisation, Regulatory Compliance, Customer Experience, Business Cases, Implementation, Post-Implementation Review, Risk Management, Collaboration * **Operations Consultant - Settlements:** Banking Experience, Finance Experience, Loan Documentation, Securities Knowledge, AML Knowledge, Customer Service, Administration Experience, Attention To Detail, Problem-Solving Skills, Credit Best Practices, Collection Best Practices, Legislative Requirements, Team Player, Initiative, Relationship Building Heartland offers a variety of work arrangements: * **Customer Care Associate:** This role is on-site. * **Senior Product Analyst:** This role is hybrid. * **Operations Consultant - Settlements:** This role is on-site. Here are some frequently asked questions about working at Heartland, based on the job postings: 1. **Where are the Customer Care Associate and Operations Consultant - Settlements positions located?** The Customer Care Associate position is in Melbourne, Australia. The Operations Consultant - Settlements position location is not mentioned. 2. **What type of contract is the Senior Product Analyst role?** The Senior Product Analyst role is a 12-month fixed-term contract. 3. **What type of banking products does Heartland specialize in?** Heartland focuses on providing specialist banking products, including reverse mortgages and livestock finance. 4. **How can I learn more about Heartland?** You can visit heartlandbank.com.au or follow Heartland on LinkedIn. 5. **What does Heartland value?** Heartland values innovation, teamwork, and ambition.
About the Company
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers. Join our Heartland Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development. Diversity, equity and inclusion We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions. Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group. We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
Open Positions
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