About this role
Senior Product Analyst
We have an exciting opportunity for a Senior Product Analyst to join the Heartland Bank Australia team based in Melbourne or Brisbane Australia on a 12-month fixed term contract.
Is this your next role?
You will partner closely with the Head of Product to effectively lead strategy, insights, and regulatory requirements into improvements that strengthen compliance, and enhance customer experience. You will own initiatives end‑to‑end, from analysis and business cases through to delivery, testing, and post‑implementation review.
Does this sound like you?
You are someone who brings clarity to complexity, loves solving meaningful problems, and knows how to turn strategy into outcomes that genuinely will benefit our customers. You have strong analytical capability, confidence in a regulated environment, and genuinely will create solutions that support our people, our partners, and the communities we serve.
Key responsibilities
Lead end‑to‑end delivery of product changes, from analysis and business cases through to implementation and post‑launch review.
Build and refine product performance reporting, ensuring accurate insights for leadership and regulators.
Conduct pricing reviews, competitor analysis, and product optimisation initiatives across deposits, livestock, and reverse mortgage products.
Ensure all products, features, and collateral meet ASIC, APRA, NCCP, DDO and other regulatory requirements.
Maintain PDSs, TMDs, Terms & Conditions, and product documentation.
Coordinate customer and broker communications for product changes, including rate and fee updates.
Strengthen relationships across risk, compliance, credit, operations, technology, and distribution.
You’re a pro with:
End‑to End‑product ownership in a regulated banking environment.
Navigating ASIC, APRA, NCCP, DDO and related frameworks with confidence.
Communicating clearly with senior stakeholders
Managing competing priorities across BAU and project work.
High attention to detail and a continuous improvement mindset.
Qualifications/Certifications
5+ years in senior product role or product governance within financial services.
Tertiary qualifications in business, finance, economics, or a related field.
Practical experience managing regulated banking or lending products.
A bit about us and what we do
At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.
We're well-established in Australia and have been serving Australians since 1971. We're the leading provider of reverse mortgages and of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services. Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH)
Can you see yourself here?
Our values define who we are. We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development. You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.
Our perks include flexible working, regular team social activities and events, flu vaccinations and more.
Diversity & inclusion
At Heartland, we're proud to celebrate the many characteristics that make us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.
We're an equal opportunity employer and we strongly encourage everyone to apply. Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter. Feel free to share your pronouns in your application.
Keen to learn more?
To learn more about Heartland, check out our website heartlandbank.com.au or follow us on LinkedIn linkedin.com/company/heartland-bank-Australia
Please note you must be eligible to work in Australia.
Other facts
About Heartland
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers.
Join our Heartland
Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people.
Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development.
Diversity, equity and inclusion
We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions.
Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group.
We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
What you'll do
- Lead end-to-end delivery of product changes, ensuring compliance and enhancing customer experience. Build product performance reporting and conduct pricing reviews and competitor analysis.
Ready to join Heartland?
Take the next step in your career journey