Founders Federal Credit Union

Founders Federal Credit Union, a company in the banking industry, is currently hiring. With a company size of 501-1,000 employees, Founders Federal Credit Union has three open positions available. Founders Federal Credit Union is currently seeking to fill the following positions: * **Head Teller:** This on-site position involves managing the total cash program and supervising teller staff. The Head Teller will analyze cash needs, maintain cash dispensers, and handle cash records. Responsibilities include scheduling, timecard review, performance reviews, and ensuring branch balance. Candidates must have a minimum of 6 months of teller experience with a proven ability to handle large sums of money accurately and efficiently. A strong work ethic, comprehensive knowledge of the Credit Union's Cash Policy and Security Program are expected. The candidate should have broad understanding of all Credit Union products and services with the ability to provide members with accurate information. Proficiency in Microsoft Word and Excel is preferred. Previous supervisory or team‑lead experience is preferred. * **Member Care Specialist I (Bilingual):** This on-site role focuses on handling incoming calls regarding various member requests. The Member Care Specialist will provide information and solve issues related to all credit union services. Candidates should possess strong customer service skills. The position requires understanding and explaining eligibility requirements for membership and performing account maintenance. Subject matter experts for Online Banking, BillPay, Mobile Deposit, Savvy Money, Online loan, and account opening processes are expected. The candidate should be available Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm. Bi-lingual in English and Spanish is preferred. * **Full-Time Teller (Bilingual Preferred):** This on-site position requires the ability to handle various transactions for credit union members. This includes processing deposits, withdrawals, and answering inquiries. Job duties include cash box maintenance and computer transactions. Candidates must be available Monday - Thursday, 8 a.m. - 5 p.m. and Friday 8 a.m. - 6 p.m. Previous cash handling/teller experience is desired. A high school education, ability to type, and operate a PC and calculator is required. The roles require knowledge of various technologies and skills. * **Head Teller:** The tech stack includes Cash Management, Supervision, Customer Service, Cross-selling, Problem Solving, Time Management, Attention To Detail, Leadership, Communication, Knowledge Of Financial Products, Regulatory Compliance, Team Coordination, Performance Evaluation, Technical Proficiency, Security Awareness, and Record Keeping. * **Member Care Specialist I (Bilingual):** The tech stack includes Customer Service, Bilingual, Problem Solving, Communication, Member Service, Computer Literacy, Microsoft Office, Account Maintenance, Fraud Detection, Call Management, Empathy, Product Knowledge, Time Management, Adaptability, Research Skills, and Cross Selling. * **Full-Time Teller (Bilingual Preferred):** The tech stack includes Cash Handling, Customer Service, Computer Transactions, Interest Rates Knowledge, Account Management, Regulatory Compliance, Sales Skills, Communication Skills, Attention To Detail, Teamwork, Problem Solving, Time Management, Bilingual Skills, Financial Services Knowledge, PC Operation, and Calculator Operation. All of the current open positions require working on-site. There are no remote work options available. Here are some frequently asked questions about working at Founders Federal Credit Union: * **What are the required hours for the available positions?** The Head Teller must be available Monday-Thursday 8am-5pm, Friday 8am-6pm. The Member Care Specialist I (Bilingual) must be available Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm. The Full-Time Teller (Bilingual Preferred) must be available Monday - Thursday, 8 a.m. - 5 p.m. and Friday 8 a.m. - 6 p.m. * **Are there any educational requirements for the available positions?** A high school diploma or equivalent is required for all positions. * **What benefits are offered?** Benefits include Paid Holidays, Paid Time Off, a family-oriented culture that values work/life balance, a Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU), Comprehensive Health and Dental Insurance, Life and Accidental Death & Dismemberment Insurance, Voluntary Supplemental Life Insurance coverage, Health Care and Dependent Care Flexible spending accounts, a Long Term Care Plan, Short-Term and Long-Term Disability Insurance, Tuition reimbursement, Certifications Assistance, and the Fit Founders Wellness Program. * **Is bilingualism beneficial?** Bilingualism in English and Spanish is preferred for the Member Care Specialist I and Full-Time Teller positions. * **What is the required experience for the Head Teller position?** The Head Teller role requires a minimum of 6 months of teller experience.