About this role
JOB SUMMARY:
The Head Teller I is responsible for the total cash program and the implementation of the cash policy of the credit union ensuring that the member’s transactions are handled in the most efficient, accurate manner. This individual is responsible for supervising the teller staff. This person has access to the total operating cash fund and is responsible for verifying and maintaining all cash records.
JOB DUTIES:
1. Analyze cash needs and make certain that sufficient cash is available.
2. Replenish cash to tellers; maintain and balance cash dispensers (where applicable), as needed.
3. Maintain plastic cards, inventories and reconcile to monthly reports as needed.
4. Supervise and schedule work of tellers on a regular basis.
This includes, but is not limited to:
- Maintain daily schedule for teller staff (i.e. lunch hours, vacation, etc.) to assure branch is staffed appropriately.
- Monitor, Edit, and Approve eTIME timecards
- Complete performance reviews with assistance from management, etc.
5. Maintain individual cash box.
6. Assist all tellers in securing relevant information to effectively evaluate the validity of items presented at the teller line.
7. Have knowledge of all computer transactions, head teller manual, teller manual and be capable of performing each transaction for members.
8. Set the example for others by being courteous at all times and put forth a concentrated effort to make eye contact, smile, and greet members in a friendly, professional manner.
9. Utilize knowledge of products and services to efficiently cross-sell to our membership.
10. Handle the complex accounts and problems of credit union members with total accuracy and professionalism.
11. Work various departmental reports on a timely basis.
12. Ensure that checks are scanned in a timely manner.
13. Ensure that branch is balanced at the end of the day.
14. Reinforce Credit Union Security policies and branch procedures to the tellers.
15. Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
16. All other duties as assigned.
JOB SPECIFICATIONS:
- High school diploma or equivalent required
- Minimum 6 months of teller experience, with a proven ability to handle large sums of money accurately and efficiently
- Strong work ethic and reliability, suitable for a leadership‑focused role
- Comprehensive knowledge of the Credit Union’s:
- Cash Policy
- Security Program
- Broad understanding of all Credit Union products and services, with the ability to provide members with accurate information on:
- Interest rates
- Savings accounts
- Certificates
- Other available Credit Union services
- Proficiency in Microsoft Word and Excel preferred
- Previous supervisory or team‑lead experience is preferred
BENEFITS:
Benefits provided include the following:
- Paid Holidays
- Paid Time Off
- Family-oriented culture that values work/life balance
- Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
- Comprehensive Health and Dental Insurance
- Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
- Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
- Health Care and Dependent Care Flexible spending accounts
- Long Term Care Plan
- Short-Term and Long-Term Disability Insurance
- Tuition reimbursement to assist with furthering education
- Certifications - Assistance with achieving and maintaining
- Fit Founders Wellness Program
Candidate must be available Monday-Thursday 8am-5pm, Friday 8am-6pm.
A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.
EOE
Other facts
About Founders Federal Credit Union
Founders Federal Credit Union, founded in 1950, is a not-for-profit financial institution that provides lifetime benefits to any person who lives or works in a qualifying community and to employees and retirees of select business affiliates, organizations and associations. Our benefits may also be extended to family members.
Founders operates over 30 locations in North and South Carolina covering the counties of Cherokee, Chester, Chesterfield, Lancaster, Laurens, Mecklenburg, Pickens, Richland, Spartanburg, Union and York. Consistently recognized as one of the largest and most innovative credit unions in the nation, Founders serves more than 221,000 members.
Founders Federal Credit Union is here to help you attain your financial goals. Our innovative services, convenient locations and friendly employees are here for you every step of your financial future.
Interested in employment with Founders?
Visit our website for more details at foundersfcu.com.
What you'll do
- The Head Teller is responsible for managing the cash program and supervising teller staff to ensure efficient and accurate member transactions. This includes maintaining cash records, scheduling, and providing support to tellers in handling complex member accounts.
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