Combo
Combo is an IT Services and IT Consulting company with a team of 51-200 employees. The company is currently hiring for three open positions. Combo is seeking to fill the following roles: * **Senior Data Analyst (F/H/N):** This on-site position involves structuring and managing the use of data within the company. Responsibilities include defining and maintaining key performance indicators (KPIs), ensuring reliable and well-modeled data, creating actionable dashboards, and establishing data governance. The Senior Data Analyst will lead data roadmap definition, analytics and dashboarding, and data modeling. The salary range for this role is 55,000 - 65,000 EUR. * **Team Lead Customer Care Freelance (H/F) – 2 mois minimum:** This on-site freelance position involves managing the Customer Care team, ensuring a high-quality client experience. Responsibilities include managing the team, onboarding new hires, organizing schedules, and establishing team rituals. The Team Lead will monitor key indicators and guarantee client experience. This position offers a daily rate of 350-400 EUR. * **Customer Success Manager High Touch (H/F/N):** This on-site role involves building client relationships, becoming a product expert, analyzing usage rates, and conducting impactful Business Reviews. Customer Success Managers will also identify upsell and cross-sell opportunities and collaborate with internal teams to enhance the client experience. The annual salary for this position is 40-44K€ brut. The open positions at Combo utilize the following technology stacks: * **Senior Data Analyst:** Data Analysis, Analytics Engineering, SQL, Data Modeling, Business Intelligence, Dashboarding, Data Governance, Data Quality, Stakeholder Management, Team Collaboration, Data Warehousing, ETL, Python, R, Communication, and Problem Solving. The current tech stack includes Airbyte, BigQuery, Dagster, dbt, Metabase, Datahub, Hightouch, GCP, Kubernetes, Grafana, Terraform, GitHub, ArgoWorkflow, and ArgoCD. * **Team Lead Customer Care Freelance:** Customer Care, Team Management, Onboarding, Performance Analysis, Coaching, Communication, Leadership, Problem Solving, Process Improvement, Helpdesk Tools, Client Experience, Feedback, Planning, Autonomy, Results Orientation, and a Startup Environment. * **Customer Success Manager High Touch:** Customer Success, Account Management, Onboarding, Training, Data Analysis, Churn Reduction, Business Reviews, Upsell, Cross-sell, Team Collaboration, Process Improvement, Client Relationship Management, Storytelling, Organizational Skills, Initiative, and HR Knowledge. The open positions at Combo have specific remote policies: * **Senior Data Analyst:** On-site * **Team Lead Customer Care Freelance:** On-site * **Customer Success Manager High Touch:** On-site Here are some frequently asked questions about working at Combo and applying for these positions: 1. **What is the salary range for the Senior Data Analyst position?** The salary range is 55,000 - 65,000 EUR. 2. **What are the key responsibilities of the Customer Success Manager High Touch?** The Customer Success Manager High Touch will be responsible for building client relationships, becoming a product expert, analyzing usage rates, and conducting impactful Business Reviews. 3. **What is the compensation for the Team Lead Customer Care Freelance role?** The daily rate for this freelance position is 350-400 EUR. 4. **What tools are used by the Senior Data Analyst at Combo?** The Senior Data Analyst will use the following tools: Airbyte, BigQuery, Dagster, dbt, Metabase, Datahub, Hightouch, GCP, Kubernetes, Grafana, Terraform, GitHub, ArgoWorklow, and ArgoCD. 5. **What is the experience level required for the Customer Success Manager High Touch position?** The position requires 1 to 3+ years of experience in Customer Success or Account Management, ideally with mid-market/large accounts. 6. **What is the hiring process for the Customer Success Manager High Touch position?** The hiring process consists of a Screening RH in visio, Management fit with the future manager, Skill Test, a Rencontre with the team at the Combo locations.
About the Company
Combo’s mission is a big one: simplify HR for small and medium-sized businesses across Europe - less admin, more human. Combo already helps 8,000+ independent businesses, franchises and groups in the hospitality, retail, healthcare sectors and beyond. In a nutshell: any business with frontline workers and employee shifts to schedule can use Combo. From onboarding, to scheduling, to simplifying the monitoring of vacation and sick days, all the way through to one-click payroll prep… Combo helps SMEs to free themselves from administrative tasks and focus on what’s important: its customers and team. Combo is growing quickly, tripling its revenue year after year and doubling the size of its team. 8,000+ customers and 100,000 employees use the app on a daily basis all over France… and soon in the rest of Europe thanks to its 40 million Series A in early 2022.
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Open Positions
3<p><span>Chez <strong>Combo HR</strong>, nous accompagnons des milliers de clients au quotidien sur des enjeux RH clés. Dans le cadre d’un <strong>remplacement</strong>, nous recherchons un·e <strong>...
<h2>💫 Rejoins l’équipe Customer Success de Combo et deviens un véritable partenaire de nos clients !<br></h2><p>Chez Combo, la mission du Customer Success est simple : <strong>créer de l'impact</stro...
<h2>🎯<span> </span><strong>Mission</strong></h2><p>Structurer et piloter l’usage de la data dans l’entreprise :</p><ul><li><p>définir et faire vivre les<span> </span><strong>KPIs clés de l’...