Customer Service Representative - City Line Veterinary Center
About this role
About the Role:
The Customer Service Representative (CSR) plays a pivotal role in ensuring customer satisfaction by acting as the primary point of contact between the company and its clients. The CSR is responsible for maintaining accurate records of customer interactions and transactions, ensuring that all communications are handled efficiently and professionally. By understanding customer needs and feedback, the CSR contributes to continuous improvement in service delivery and customer experience. Ultimately, this role is essential in building customer loyalty and supporting the company’s reputation for excellent service.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role or related field.
- Strong communication skills, both verbal and written.
- Basic computer proficiency
- Ability to handle multiple tasks and work in a fast-paced environment.
- Must be able to work weekends (every other Saturday and Sunday)
Preferred Qualifications:
- Conflict resolution and problem-solving training or certification.
- Previous experience in the Veterinary Industry.
- Works well individually and in a team
- Experience with PetDesk platform a plus
Responsibilities:
- Respond promptly and professionally to customer and regular veterinarians inquiries via phone, email, or chat.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
- Maintain detailed and accurate records of customer interactions and transactions in the company database.
- Collaborate with other departments to address complex customer issues and ensure timely resolution.
- Provide customers with information about products, services, and policies to assist in their decision-making.
Skills:
The required communication skills enable the CSR to effectively understand and address customer needs, ensuring clear and empathetic interactions. Proficiency with Cornerstone software and basic computer skills are essential for managing customer data and tracking service requests efficiently. Problem-solving abilities help the CSR to identify issues quickly and provide appropriate solutions, enhancing customer satisfaction.
Benefits: Health, Dental and Vision Insurance, 401k, Paid Parental Leave, Pet Discount
Hospital Hours: Monday - Friday: 6:30am-7:00pm, Saturday: 6:30am-3:00pm, Sunday: 9:00am-12:00pm
Company at a glance
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars
- Elevate Care: through clinical autonomy, innovation, and shared expertise
- Champion People: with well-being support, mentorship, and career growth
- Enhance Experiences: for our teams, clients, and patients alike
- Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Paid Parental Leave
- Pet Discount
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