Client Service Representative
About this role
About the Role:
The Customer Service Representative (CSR) plays a pivotal role in maintaining and enhancing the relationship between the hospital and its clients. This position is responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience that fosters loyalty and satisfaction. The CSR will serve as the primary point of contact for clients, utilizing strong communication skills and computer proficiency to manage interactions across various platforms.
Minimum Qualifications:
- High school diploma or equivalent.
- Proficiency in basic computer operations
- Strong verbal and written communication skills.
- Ability to manage multiple customer interactions efficiently and with professionalism.
- Experience working with a customer base in a service-oriented environment.
Preferred Qualifications:
- Previous experience in a customer service role
- Additional language skills to support a diverse customer base.
- Problem-solving skills with a focus on customer satisfaction.
- Ability to work flexible hours including weekend shifts
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and chat.
- Assist clients throughout their veterinary visits
- Maintain accurate records of client interactions, patient records, transactions, and patient scheduling
- Collaborate with the veterinary team to provide support to pet parents
- Provide pet health information to assist clients in making informed decisions
Company at a glance
At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other.
We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people.
Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit.
Our work is guided by four core pillars
- Elevate Care: through clinical autonomy, innovation, and shared expertise
- Champion People: with well-being support, mentorship, and career growth
- Enhance Experiences: for our teams, clients, and patients alike
- Expand Impact: in the communities we serve and the profession we love
Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead.
We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?