Social Media Manager
About this role
What you’ll own
You own our organic social presence — building a brand's organic engine from the inside out, not chasing a follower count.
- Build our organic social. Own Facebook, Instagram, and Reddit end-to-end: content, voice, cadence, growth. You make it, ship it, and learn from the numbers — no waiting on a designer or a UGC team.
- Immerse us where our people are. Our customers and their families live in Facebook groups and on Reddit around caregiving and senior safety. You show up authentically, become a trusted voice, and turn those communities into places where people discover and recommend us.
- Turn engagement into signups. Connect great content to real customers. Know how organic reinforces our campaigns and feeds our funnel.
- Own the strategy. Bring proven opinions on how communities grow — who these customers are, what makes them fall in love, and how we make that spread.
What we’re looking for
- A proven track record of building organic social — for a brand, for yourself, or both. This is the core requirement: not a follower count, but a system that drove real engagement, awareness, and growth. If you're a creator with your own following, even better.
- Not a vanity-metrics person. You've built organic that drives revenue, engagement, and brand awareness.
- Excited about our demographic. Energized by building community among people 45+, caregivers, and adult children — and you can explain why things spread among people who aren't on TikTok all day.
- A relentless engine who does a remarkable amount of work and doesn't get blocked.
- A strong writer who can turn our product into a message a 65-year-old's daughter feels and forwards.
- Hands-on design sense to make your content look good solo.
- Analytical — you set goals, live in the numbers, and cut what isn't working.
Nice to have: influencer or creator partnerships; experience marketing to older adults or caregivers.
How we’ll know it’s working
- Our following and engagement rates climb month over month.
- Organic becomes a visible, measurable source of signups.
- Word-of-mouth becomes something we can see, not just hope for.
- Online communities, esp. on Facebook, come to life.
Compensation and logistics
- $85,000–$105,000 base, plus equity. 401(k) and health insurance included if US-based.
- Remote-first. About 120 people across 15 countries. 3–4 in-person offsite per year.
- Backed by Y Combinator, YC Continuity, SNR.vc, and other top-tier investors.
Company at a glance
The company provides a cloud-based phone system for businesses that don't operate a call center. It participated in Y Combinator's Winter 2019 batch (W19). Its mission is to prevent missed orders caused by handling only one call at a time and to enable a modern business phone system without requiring IT staff. Its founding history involves building a simple cloud phone system for small businesses that do not operate a call center.
Top Benefits
- Equity
- 401(k)
- Health insurance
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